• Provides Hotel Guests and Colleagues technical IT and A/V support.
• Installs and tests necessary hardware and software.​
• Establishes network users, user environments, directories, and security for networks being installed.​
• Installs, upgrades and configures network printing, directory structures, rights, and files services.
• Works with IT Manager to perform network troubleshooting to diagnose common network problems.​
• Install, configure and maintain computer hardware and software
• Documenting, archiving all correspondence and trouble shooting, follow up suppliers’ visits and maintenance.
• Ensures technology assets are secured.
• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
• Performs adds/moves/changes/deletions.
• Supports Telephony Infrastructure IP PBX, IP-DECT , Company Mobile phones.
• Troubleshoots high-speed Internet access problems
• Maintain asset register for all IT assets
• Must be able to operate independently.
• Provide meeting room technology A/V services to the clients.
• Maintains background music systems,
• Ensure ALL guest bedrooms have  working HSIA and IRES  Systems
• Assisting employees with hotel technology environment and related issues
• Proactively prevent issues before they occur (Put procedures in place)
• As and when required, take support calls out of hours

Systems Knowledge

• PMS Systems
• POS Systems
• Spa Systems
• Sun Systems
• Cloud Technologies
• Microsoft Networks
• Cisco Networks
• Windows Technologies
• Network Printing
• Active Directory
• MS Office programs
• IP Telephony,
• IPTV
• CCTV
• Music Systems, (speakers, microphones, mixer, background music Systems)