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Assistant Director of Security

Apply now Position: Assistant Director of Security (Full time #538935)
Property / Office: Mandarin Oriental, New York
Location: New York, NY, United States

The Group:

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and six residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group. 

The Hotel:

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle

Strategic Intent

The incumbent is responsible for the safety and security of all guests, colleagues and visitors of Mandarin Oriental New York and the protection of all hotel assets.


Scope of Position

It is the mission and intent of this position that the incumbent will take full responsibility to assist the Director of Security in establishing and implementing security policies and procedures in accordance with Mandarin Oriental corporate guidelines, and insuring compliance to all local, state and federal regulations. While also taking lead with the engineering department in regards to FLHSS Audit protocols


Organizational Structure

The Assistant Director of Security will report directly to the Director of Security.

Duties and Responsibilities

  • Major responsibilities:
  • Supervise and provide guidance/support to Security Supervisors and House Officers.
  • Create a safe and secure environment for our guests and colleagues.
  • Assist in the development and implementation of Standard Operating Procedures for the department.
  • Assist in development and training of all employees on all OSHA related rules and regulations.
  • Review and follow-up on all incident, loss and accident reports.
  • Assist in the implementation of hotel’s key control program.
  • Be responsible for the fire life safety policies and procedures.
  • Oversee the security candidate selection and staffing.
  • Develop and train all colleagues in emergency procedure preparedness.
  • Ensure compliance of Key Control Policy by auditing procedures.
  • Represent Director of Security in his/her absence.
  • Act as systems administrator for access control system and CCTV systems.
  • Assist in the follow-up of all incident, accident and loss reports.


  • Financial responsibilities:Manage budget/cost effectively by monitoring overtime and related expenses; Protect hotel assets.
  • Human Resources responsibilities:
    • Effectively maintain high ethical standards by leading by example.
    • Effectively motivate colleagues to exert the effort necessary to attain hotel and departmental goals.
    • Create a climate providing motivation, participation and opportunities for colleagues initiative


NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.



  • A minimum of 3-5 years of supervisory experience in a private security environment.
  • A minimum of 2 years experience in a luxury market.
  • Must possess a certificate of fitness as a Fire Safety Director.
  • Excellent communication skills.
  • Must excel in training, leading and motivating colleagues.


Salary Range: $90,000 to $98,000/ Salary


Advertised: Eastern Daylight Time
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