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Reservations Officer

Apply now Position: Reservations Officer (Full time #538539)
Property / Office: Mandarin Oriental, Singapore
Location: Singapore

Responsibilities:

Ensure that all faxes, correspondence are replied within 24 hours. All details must be entered into Property Management System
Suggest appropriate or ideal package to guests according to the information that was provided
Assist the guests wherever possible to ensure customer satisfaction
Ensure that all follow-up are done promptly and efficiently
Ensure prompt and accurate answering of all incoming calls within 3 rings
Ensure that the LQE standard is met and ready for mystery shopper surveys
Suggest appropriate or ideal package to guests according to the information provided
Ask appropriate questions in order to obtain more information about the reservation
Upsell wherever possible
Offer additional service from the hotel eg limousine or dinner
Ensure that all bookings are retrieved and entered into PMS within the same day
All enquiries should be replied within 24 hours.
All follow-ups should be done and replied within 24 hours

Advertised: 08 Mar 2024 Singapore Standard Time
Applications close:

Position	Property / Office	Closes
Reservations Officer	Singapore
Reporting to the Reservations Manager, this position carries out the daily operation/task of Reservations. Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry. Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.

Position	Property / Office	Closes
Reservations Officer	Mandarin Oriental, Singapore
Reporting to the Reservations Manager, this position carries out the daily operation/task of Reservations. Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry. Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.