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Marketing & Communications Manager

Apply now Position: Marketing & Communications Manager (Full time #538216)
Property / Office: Mandarin Oriental Downtown, Dubai
Location: Dubai, United Arab Emirates

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury and memorable experiences.


As a Marketing & Communications Manager, you will be responsible for the development and successful implementation of high-impact marketing campaigns, in line with the overall strategy, driving measurable, incremental revenues for Rooms, Residences, F&B, and Spa.

A self-starter who brings a creative approach and a commercial mind-set along with a proven experience of building strategic marketing plans.


Key Responsibilities:

  • Develop and implement an annual integrated marketing plan, in line with the hotel’s commercial strategy and within budget guidelines
  • Manage the rollout of marketing campaigns and oversee the execution of all promotional activities across all channels, ensuring brand adherence and alignment of communications and messaging online and offline
  • Oversee the creative development of promotional materials, eDMs, website content, advertisements, and other marketing-related projects
  • Collaborate with agencies, third-party suppliers, printers, and other service providers to help marketing projects come to fruition
  • Regularly track, analyse and report, weekly, monthly and quarterly, on campaigns and channels’ performance
  • Analyse customer insights, market trends and marketing best practices to build successful strategies
  • Work closely with the Public Relations Manager to ensure all channels are fully maximised
  • Proactively interact with multiple internal departments to ensure successful delivery of a variety of brand and tactical projects that support the hotel’s business objectives
  • Continually seek out and implement new ideas for increasing the level of engagement and conversion rate



  • At least 5 years of experience in a Marketing environment, preferably within the Travel & Hospitality industry, Fashion or Luxury Goods
  • Fluent in English. Arabic preferred
  • Ability to work in a team and under pressure
  • Great time management and problem-solving skills

Advertised: Arabian Standard Time
Applications close: Arabian Standard Time

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