Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

The Residences at Mandarin Oriental

Mandarin Oriental has experienced exponential growth in the development of The Residences at Mandarin Oriental, in combination with hotels, to form complex mixed-use projects.  Integral to the growth of the Mandarin Oriental footprint, Residences are a new paradigm, and as such require focused operational expertise.  In addition to the goal of delivering superior experiences and services to Residences owners, Mandarin Oriental is focused not only on the management of the Residences common areas to the very high standards our residents have become accustomed, but to continually improving our relationship with Residence owners over the long term.

Duties and Responsibilities

To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests

To ensure that mise en place is completed shift to shift and during service in order to provide an efficient service

To ensure a full knowledge of the menu and wine list in order to respond or amend guests requests to their full satisfaction

To greets guests and establish rapport in order to ensure guest satisfaction

To ensure that the restaurant is kept clean and in appropriate order at all times

To ensure all dishes are presented in compliance with hotel standards and food & beverage specifications

To deliver service according to hotel standards and guest requirements in a friendly, courteous and efficient manner

Requirements

Reading, writing and oral proficiency in the English and Turkish languages.

Demonstrates a high standard of verbal communication, social skills and up-selling skills.

Willing to work a flexible schedule and holidays.

Have a minimum of 2 years’ experience in similar position, preferably in luxury environment.

Have the ability to handle multiple tasks at one time.