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Front Desk Agent - Omani National (Residences)

  • 537133
  • Rooms
  • Full time
  • Mandarin Oriental, Muscat
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Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. 

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views. 

Main Responsibilities: 

  • Creates MOWow Moments that surprise and inspire our guests  
  • Liaises with external partners to create unique experiences for our guests 
  • Knows about all cultural, sports and any other activities in Muscat and surroundings 
  • Being able, and regularly performing, duties of all functions within the Concierge Desk such as check-in, check-out, credit card handling, complaint handling, corresponding with our guests, guest relation tasks
  • Be the first point of contact in terms of guest relations and services 
  • Assisting in billing and invoice preparation
  • Preparing reports according to MOHG standards
  • Upholds all standards applicable such as LQE, CQE and Forbes 5-star and always drives service excellence
  • Be present at the Concierge Desk at the designated shifts and support the Team operationally
  • Being an ambassador of the hotel, both being actively engaging with guests and with colleagues 
  • Understands and follows all applicable standards, policies and rules both in terms of quality, sustainability and FLHSS of the Rooms Division
  • Develops and supports Trainees, Interns and the member of the Bell team
  • Handling and updating Guest360 and Fans of MO profile data
  • Actively advertises our Fans of MO guest recognition program to our guests
  • Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff 
  • Handle all guest complaints and comments tactfully and escalate them in a reasonable and sensitive manner
  • Cooperate and coordinate teamwork with other department
  • Re-read and overview latest activities around the region and memorize them
  • Research on latest and new restaurants that can be recommended to the hotel guest   
 

Requirements:

  • Senior School qualification or equivalent
  • Membership of Clefs d'or is an advantage
  • Previous experience working in the Middle East is an advantage
  • Minimum 2 year of experience working in a 5-star hotel environment
  • A minimum of 1 years of Concierge/ Guest Relations/ Front Office experience
  • Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS

If you are interested in joining our team apply today!

 

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