Operational Responsibilities:

• Inspect suppliers’ delivery of Engineering materials and supplies for conformity with quantity and quality specifications.
• Stores and arranges stocks for ease of issuance, maintains cleanliness and orderliness of store rooms.
• Issues materials and supplies per approved requisitions.
• Maintains records of materials received or issued.
• Conducts monthly inventory of materials and supplies comparing stock balances with physical count.
• Performs duties common to all rank-and-file personnel and other duties as may be assigned.

General Responsibilities:

• Adhere to Emirates Palace Employee Handbook
• Adhere to Emirates Palace & Procedures
• Follow Supervisors instructions in line with job requirements
• Adhere to all security and safety instructions
• Inspire guests with an attitude of personal attention to their requests
• A commitment to a sense of urgency, immediacy and total responsiveness
• Intuitively anticipate guests needs and address them in a refreshingly unique manner
• Proactively find opportunities for innovative service delivery
• Demonstrate commitment to uncompromising standards of excellence
• Approach each guest in a confident and welcoming manner
• Work as a team with all other departments in their effort to delight the guest
• Demonstrate a willingness to “go the extra mile” to exceed guests’ expectations
• Show respect for guest’s security and privacy at all times
• Take personal responsibility for meeting guests needs
• Communicate effectively to ensure service excellence at all times
• Ensure requests are followed through to the guest’s satisfaction
• Display a sense of determination when solving problems
• Adapt the role of a "server" in acting on the hotel stage.
• Create moments of emotional value for the guest.
• Look for creative service delivery
• Mandarin Oriental reserves the right to add, delete, change or modify the job duties, and responsibilities described in this Job Description, at the company’s discretion, at any time with appropriate notice.