Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position

The Sommelier is responsible for the extensive wine program throughout the entire of the all F&B venues. Although this position will work primarily with the fine dining restaurant, he/she will also support the other food and beverage venues as well through the selection of various wines and design of the wine lists that each outlet will utilize for service.

Responsibilities:

1.         General:

•           It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.

•           MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.

•           It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Muscat Human Resources Strategic Policy.

•           It is part of your role and your responsibility to fully support all learning and development activities.

o          On The Job trainers and trainings.

o          Group Training Technique trainers and trainings.

o          Update and maintain a complete Training Matrix for your department.

o          Update and maintain Job Description and Job Specification Matrix for your department.

•           Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.

•           Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.

•           You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

•           Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.

•           Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.

•           Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.

•           Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

•           Act as a hotel ambassador at all times.

•           To carry out any additional duties requested by management, related to hotel operational activities

2.         Departmental:

Organizational Structure

The Sommelier reports directly to the Italian Restaurants General Manager and Asst. Director of Food & Beverage.

Duties and Supporting Responsibilities

Administration

•           Ensure that restaurant team have good knowledge of wine and food

•           Control on a daily basis the proper storage, aging rotation, and temperature of all stock in beverage storeroom and report any problems and malfunctions

•           Ensures all beverage equipment and wine lists are clean and updated with correct vintage and out of stock items

•           Checks and monitors the service bar operations (Main service bar and restaurant bar).

•           Liaises with the Purchasing Manager to ensure efficient ordering and stock levels during high and low seasons (have proper inventory system in place for the cellar and review receiving / ordering procedures)

•           Performs any other reasonable duties as required by the Director of Food & Beverage

Human Resources/ Colleagues

•           Supervise F&B service by directing and guiding colleagues, providing them with feedback.

•           Identify and carry out any specific training and development needs among the team.

Financials

•           Maintains accurate sales records of wines for analysis and incentive purposes.

•           Engages in suggestive selling and up-selling.

•           Helps to organise wine promotions to promote the restaurant during quiet periods.

Maintaining Standards

•           Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

•           Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

•           Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Guest Service

•           Ensure guests wine preferences are remembered by colleagues and recorded in PMS System

•           Be on duty on the floor during service and to recommend the best possible wines to complement the food ordered; keeping in mind the guest budget and guest preference

•           Deal with guest complaints about wine according to MO standards and communicate to Restaurant Manager where appropriate

Hygiene and Cleanliness

•           Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image

Health and Safety

•           Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.

•           Be aware of and comply with local and relevant Food Hygiene Standards.

•           Wear any appropriate protective clothing provided by or recommended by the Hotel.

•           Report any defects in the building, plant or equipment according to the Hotel procedures.

•           Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.

•           Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.

o          Be aware of Fire safety plans.

o          Adhere to Safe & Sound procedures regarding Health & safety.

o          Adhere to Safe & Sound procedures regarding HACCP standards.

•           Attend any training deemed appropriate by your Head of Department.

•           To be responsible for the Safe &Sound procedures followed by your peers.