Assisting the Executive Steward to oversee all operational and administrative aspects of the stewarding department to support Food & Beverage and Culinary as appropriate and be able to prioritize the required level of engagement in all areas depending on business volume and other related parameters. 

· To encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B and culinary division in order to promote a climate of teamwork and enthusiasm.

· To handle administrative duties such as scheduling, outsource evaluations, logbook reports and control of outsource payroll according to the budget line.

· To monitor and control the cleanliness of all the back of house areas and perform walkthroughs with night cleaner supervisor to review the cleaning results.

· To ensure stewarding outsource personnel performs their jobs in achieving clean, hygienic and safe environment in all back of house areas.

· Oversee the removal of garbage and its disposal though Proper Waste Management System.

· Liaise with engineering colleagues to ensure that all cleaning machines, dishwasher machines and any other related equipment are properly maintained and in good working order.

· To assist the Chief Steward to conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental procedures.

· Conduct daily meetings with the team and provide a regular forum for two-way communication with the whole team.

· Delegate tasks to the supervisor to make sure the daily operational requirement are accomplished.

· To ensure cleaning of dishwashing machines and water/filters, refill them as specified and make sure all wares are properly washed and cleaned. Properly maintain and operate dishwashing machines.

· Ensure that operating dishwasher temperatures for wash, rinse and exit are maintained as per standards and recorded.

· Supply, control and maintain par stock level of the chinaware, glassware, flatware to all Food & Beverage areas and maintain them.

· Ensure that all ice machines are clean as per schedule and in excellent condition. Proper record and maintain log should be followed accordingly.

· To ensure the silverware/copperware cleaning and polishing schedule is followed accordingly and to perform a walk around in all outlets to make sure all silverware/copperware is maintained clean and spotless.

· Support Chief Steward by finding ways to improve efficiency of operations that will benefit our customers and colleagues.

· Ensure customer satisfaction in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.