In Room Dining Captain 送餐服务领班
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Position: In Room Dining Captain 送餐服务领班 (Full time #508821 )
Property / Office: Mandarin Oriental Pudong, Shanghai
Location: Shanghai, China
Scope of Position
The In-Room Dining Captain will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker. To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel.
Requirements
Have a minimum of 2 years experience in a luxury establishment
Have a keen interest in food and the culinary ambitions of the establishment.
Willing to work a flexible schedule and holidays.
Work in a safe, prudent and organized manner
Have an in-depth knowledge of food and preparation
Have a good knowledge of wine and beverages
Be able to relate to all levels of guests and management
Have the ability to handle multiple tasks at one time
Have excellent communication and organization skills
Be able to consistently delight and satisfy our guest
Have the ability to handle guest requests in a detailed manner
Reading, writing and oral proficiency in the English and local language
Professional appearance and demeanor at all times
Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge
Actively looking to be ‘Best in class’
Actively looking to use the career development within MOHG
Desire to understand and research competition
Committed to improvement and knowledge of hospitality outside work.
Multi-lingual
Knowledge of specific hospitality industry applications is desirable
职责范围
送餐部领班直接汇报给送餐部经理和副经理和主管。服务员和接单员直接向送餐部领班汇报。
职位要 求
在相 关餐饮方面至少有 2 年工作 经历
对食品和烹饪有着浓厚的兴 趣
愿意在 弹性时间和假期期间工 作
必 须在安全,谨慎,有组织的方式下工 作
对食物和准备方面有深厚的知识
对酒水饮料有深刻了 解
有能力使所有 层次的客人和管理层相处融 洽
有能力在同一 时间处理多种任务
有良好的 沟通和组织能力技 巧
能 够让我们的客人感到一贯的喜悦满 意
有能力 细心的处理客人的要 求
当地语言和英语阅读,书写,口语流 利
在任何 时候保持职业精神和风 度
具 备数学技巧,电脑软件能力(按照要求)和一些酒店的运行知识
积极成为 “ 行 业中的最好 ”
积极在上海文华东方酒店里有职业发 展
渴望理解和研究 竞争
坚持改进和工作外知识的获 取
多 语 种
具有特定酒店行 业知识应聘者为 先
Advertised: 17 Aug 2020 China Standard Time Applications close: 21 Mar 2025 China Standard Time
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