Major Responsibilities:

• Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro actively suggested
• Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained
• Ensure all confirmations are accurately sent out within 12 hours making personal references to their choices
• Promote seasonal packages and current promotions to our guests
• Ensure all other administrative duties are completed to Standard Operating Procedures for the Reservations Department
• Participate in any projects as and when assigned by the department head
• Perform any other reasonable duties as required by the department head