As a Assistant Restaurant Reservations Manager in Mandarin Oriental, Hong Kong, you will be responsible for

• Handle reservations and enquiries for all hotel restaurants and bars in a friendly and professional manner
• Work closely with restaurant managers to maximise the restaurant capacities ensuing a smooth service flow and support to achieve the financial targets of the restaurants
• Recognize regular and VIP guests and record all guest’s preference in the table management system / guest database
• Answer incoming calls and enquires in accordance with hotel’s service standard
• Supervise the restaurant reservations centre and ensure the smooth running of the operations to attain maximum guest satisfaction
• Ensure that the table management system is updated correctly and efficiently
• Support the management of the online shop, cooperate with our Marketing Communications Team, Kitchen and Pastry Team as well as the delivery team
• Handle in other ad hoc projects as assigned

Requirements

• Minimum 4 years' working experience in hotel, with at least 2 years on supervisory or managerial level in luxury hospitality environment
• Telephone service experience is essential
• Familiar with table reservation system
• Strong managerial skills in terms of people management, work flow planning
• Drives for result and knowledge of cost control and budgeting
• Passionate in providing luxury customer service
• Good problem solving and guest complaint handling skills
• Fluent in written and oral communications in English, Cantonese and Chinese, knowledge of other languages is a plus