With more than 350 colleagues, we are seeking Accounts Receivable with the passion to deliver the best service and exceed our guest’s expectations. 

The Company 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts.  The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. 

The Hotel  

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art. 

With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel. 

Responsibilities 

• Gathers relevant financial information and credit worthiness analysis in order to submit this information to the appropriate level of authority.
• Maintains in a secure way all credit documents such as credit applications and Write Offs for internal and external audit purposes.
• Remains acutely aware of the terms and conditions of the contracts signed by the hotel and Travel Agencies and Companies.
• Maintains and controls the City Ledger and Sub-city Ledger Accounts.
• Reviews Aging and open folios on a daily basis, ensures there is no checked out guests with balance, taking appropriate action if needed.
• Ensures that payment guarantees (credit card, voucher, etc), or prepayment are obtained in a timely manner prior to the guest arrival as per credit policy.
• Ensures the timeliness and accuracy of billing in order to not slow down collection process.
• Reviews in-house group/convention bills daily to ensure proper application of charges and that credit limit is not exceeded.
• Makes sure that guest folios are sent out for collection within one working day after group/guest departure.
• Assists any customer requests and claims within MOHG Standards.
• Attest that invoice adjustments are properly justified and approved of.
• Researches and resolves discrepancies or disputes in billing.
• Verifies that credit limits are established in accordance with every credit agreement signed off by the appropriate level of authority.
• Reviews daily high balance report (over the credit limit report) to ensure adherence to established credit policy and procedures.
• Ensures that only granted accounts are checked out to City Ledger accounts to assure debt collection.
• Applies and allocates incoming payments on a timely basis to the accounts receivable ledger to keep an accurate and exhaustive debt collection ensuring that the AR ledger represents the hotel outstanding debt fairly.
• Arranges and analyses the Accounts Receivable Aging report so as to determine appropriate action steps.
• Maintains and ensures detailed listing and documentation of all credit and collection calls to document all possible steps were taken to avoid write-offs of uncollectible accounts.
• Reviews the debtor’s ledger on a monthly basis to identify any debt estimated for provision according to the MOHG Finance Policy Guidelines.
• Prepares and submits to the appropriate level of authority all the information needed to write off uncollectible debt.
• Allocates the credit cards payments to their AR Ledger properly.
• Researches and responds to credit card claims, disputes, chargebacks and any other discrepancies.
• Verifies that credit card refunds have an adequate explanation and that are duly authorized and signed off.
• Ensures that commission payments are only made to bona fide travel agents and are supported by documentation.
• Reconciles the amount charged to the hotel with the travel agent commission payment system on a monthly basis.
• Keeps track of redemptions of Global Gift Card in the City Ledger account as well as to prepare and process Gift Card Batches.
• Reconciles all barter agreements and coordinates with General Accountant/Accounts Payable to follow up on the remaining balance, and the reconciliations must be kept on file.
• Prepares financial reports and assists the department with the end of month reporting process to meet MOHG deadlines and standards of financial information.
• Carries out any other reasonable requests/projects/tasks as directed by the financial management.
• This position will replace to other financial position during his/her absence.

Requirements 

1. Mandatory

• Bachelor’s degree. Preferably in Accounting & Finance.

• Experience in Hospitality Accounting operations.

• Proficient in written and spoken English.

• Prioritization skills; ability to meet deadlines; excellent communication skills.

• Strong Team Player, enthusiastic to learn and accomplish the Finance Department & Mandarin Oriental Overall Goals.

2. Desirable

• A second foreign language

If you’re enthusiastic to contribute in a fast-paced environment with Finance dynamics, please apply the post.