Assistant Restaurant Manager 餐厅副经理
Şimdi Başvur İlan No 538113
İş Tipi Tam zamanlı
Marka: Mandarin Oriental Qianmen, Beijing
Lokasyon Beijing, China
Departman: Yiyecek ve içecek, Management (Manager)
- Provide leadership and support for Restaurant colleagues.
- Train, evaluate and schedule Restaurant colleagues in accordance with the standards of the company policies and guidelines.
- Ensure the profitability, efficiency and creativity in the Restaurant.
- Develop and implement system for checking maintenance of table top supplies through staff side work duties.
- Create side work schedules for all positions. Ensure compliance and follow through.
- To supervise the maintenance and cleanliness of the Restaurant at all time.
- Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
- Plan menus, prices and promotional events for Restaurant in order to maximize revenue generating opportunities.
- Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
- To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
- To conduct and assist colleagues counselling and disciplinary procedures in accordance with Mandarin Oriental, Guangzhou procedures.
- To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
- To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE) as well as our MO PILLARS.
- Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
- Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
- To liaise with the Training Manager on departmental learning and development needs.
- To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines.
- To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
- To attend and participate in all required meetings on a regular basis.
- To conduct regularly departmental meetings and to provide a regular forum for improving departmental communication.
- Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable.
- Ensure menu descriptions are up to date and distributed appropriately.
- Perform any other reasonable duties as required by the Outlet Manager from time to time.
- Deputizes the Manager in his/her absence.
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