Reservations Agent - Season 2024
Mohon sekarang No. pekerjaan: 539104
Jenis kerja sepenuh masa
Jenama: Mandarin Oriental, Lago di Como
Lokasi Lake Como, Italy
Jabatan: Reservations, Non-Management (Experienced), Non-Management (Entry)
Duties and responsibilities:
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Handle reservation inquiries and relative written and oral communication
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Navigate multiple web-based systems to manage various source of bookings
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Control daily the arrivals, pre-authorizations and payments
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Work effectively by understanding, trusting and using tools and information appropriately
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Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management
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Build relationships with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience
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Inspire loyalty through personalized and efficient service driven by the guest's needs
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Manage time effectively
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Minimum one-year experience in a similar position, possibly in a luxury resort or hotel
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Excellent customer-service, communication, and organization skills
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A positive, service-oriented attitude
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Strong bilingual communication skills - written and verbal - in Italian and English. A third language is a plus
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Good computer knowledge including Microsoft Office package
Diiklankan: W. Europe Daylight Time
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