Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. 

GENERAL

• Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times
• Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times
• Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
• Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner
• Ensures hotel policies and procedures are adhered to
• To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• Ensures statutory rules and regulations are adhered to e.g. Health & Safety at Work, Weights and Measures, licensing laws etc.
• Demonstrates a working knowledge of fire prevention and ensures colleagues follow evacuation procedures on hearing the alarm
• Demonstrates security conscious behaviors in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager
• Attends meetings and training sessions that may be beneficial personally or to the banquet operation

DUTIES AND SUPPORTING RESPONSIBILITIES

• Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• To be able to lead and communicate with his/her colleagues during the event operation
• To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your manager to actively encourage a professional and dedicated team.
• to consistently achieve the service and product delivery standards with a high degree of client care and service at all times
• Oversees the set-up and operation of a station/section in function rooms.
• To co-ordinate the service of food and beverage efficiently and accurately.
• To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
• To involve with service related to VIP guests
• To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication
• To identify and carry out any specific training and development needs among the team
• To perform and check all duties related to restaurant opening/closing check list
• Perform any other reasonable duties as required by the F&B Manager
• To carry out and supervise daily, weekly and monthly inventory
• Responsible for cash float and cashiering
• To maintain and order all the store requisition
• To maintain all Hotel’s assets

Requirements:

• Experience working in a 5-star hotel, catering, luxury events
• Fluent in Italian/ English
• Willing to learn and able to work under pressure
• Initiative and with good customer service skills
• Well groomed
• Flexibility with time schedule

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