Mandarin Oriental, Tokyo is looking for Assistant Director of F&B.

Requirements

• Solid background in fine dining and bar/lounge management, with experience overseeing multiple outlets.
• Excellent leadership skills and attitude; a team player.
• Extensive knowledge of top-quality food and beverage products.
• High level of creativity in defining and creating unique products and services.
• Skilled in people training and learning & development (L&D).
• Strong focus on people development.
• In-depth knowledge of P&L and expense control.
• Proficient in English, above business level.
• Comprehensive understanding of local culture and people.

Duties & Supporting Responsibilities:

• Provide leadership and support for F&B service team

• Train and evaluate all F&B colleagues in accordance to the standards of the company policies and guidelines

• Identify areas for improvement in service and food & beverage quality by reviewing various audit reports, guest comment cards and guest incident reports, and formulate action plans

• Analyse outlet’s service flow and suggest areas for improvement to further enhance the service delivery to our guests

• Review, update and develop Standard Operating Procedures for each outlet where necessary

• Ensure that F&B colleagues receive their respective SOP’s and are trained accordingly

• To ensure customer satisfaction from arrival to departure in accordance to the standards and procedures manual and the Legendary Quality Experience (LQE) as well as our MO PILLARS 

• Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards

• To liaise with the Training Manager on departmental learning and development needs

• Develop and implement system for checking maintenance of tabletop supplies through staff side work duties

• Create side work schedules for all positions. Ensure compliance and follow through

• To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines

• Ensure the profitability, efficiency and creativity in all F&B outlets

• To supervise the maintenance and cleanliness of the F&B areas at all time

• Help to plan menus, prices and promotional events for Restaurants and Bars in order to maximize revenue generating opportunities

• To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Geneva procedures

• To carry out annual appraisals on colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE

• To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit

• Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details

• To attend and participate in all required meetings on a regular basis

• To conduct regularly departmental meetings and to provide a regular forum for improving departmental communication

• Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable

• Ensure menu descriptions are up to date and distributed appropriately

• Perform any other reasonable duties as required by the Director of Food and Beverage from time to time

https://www.mandarinoriental.com/en/tokyo/nihonbashi/dine