Main Responsibilities:

• Keep up-to-date on all information relating to the hotel services, restaurants, activities and promotions and acquire a working knowledge of local places of interest, shopping areas and all other relevant information likely to be of interest to the guests, in order to confidently answer guests’ inquiries.
• Ensure colleagues are aware of any events or promotions taking place in the Hotel and Abu Dhabi on a daily basis.
• Manage Bellmen and Doormen Duty Rosters and monthly Time and Attendance.
• Ensure all colleagues and yourself report for duty punctually wearing the appropriate uniform and respective name badge at all times; strictly adhering to the Grooming and Hygiene Standards illustrated in the Hotel’s Look Book.
• Manage to effectively assign tasks to the Bell Team, whilst maintaining a smooth-running operation.
• Keep record and supervise the luggage assistance provided to Check-in and Check-Out guests, ensuring they are completed within the standardized time-frame of a Resort.
• Ensuring timely delivery of messages, parcels and other items to guest rooms and hotel offices and maintain an accurate record on the Porte-Cochère’s Master Log Sheet.
• Review and cross-check the Bellmen Log Sheets with the Porte-Cochère’s Master Log Sheet, ensuring consistency and accurate record-keeping.
• Ensure all luggage are tagged appropriately for arrival and departure guests along with the Short- and Long-term Storage.
• Control the operational working hours of the Bellmen and Doormen, limiting any need for overtime through an effective planning of manpower and task assignment.
• Supervise Valet operations and make certain of full attendance of planned manpower.
• Support in the training of colleagues & ensure they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
• Provide key support in maintaining the LQE Standards within the Concierge Department.
• Work closely with the Concierge and other Rooms Departments, creating a seamless service delivery; and provide movement updates of high-profile guests to higher management.
• Ensure the luggage of departing guests have been safely placed in the Hotel Limousine prior to their departure when applicable.
• Provide oversight on main driveway, ensuring no luggage is left unattended and that all guests are welcomed and bid farewell, following MOHG Standards & Pillars.
• Be pro-active in maintaining the cleanliness and organization of the Driveway, Main Entrance and Storage Room.
• Answer incoming calls at the Bell Counter and attend to guests’ requests and inquiries.
• Conduct daily tracking of wheelchairs and strollers and inspect them after each usage.
• Responsible for the proper use, maintenance and repair of the Bell Service Trolleys and initiate requests for the repair or replacement of faulty items when necessary.
• Conduct weekly inventory check and raise the requisition of supplies when necessary.
• Support in Raising, Lowering and / or Replacing the Flags around the Resort.
• Handle additional tasks assigned to you by your Direct Managers or Hotel Management.
• Attend F.O. Briefings, Trainings and Programmes required by Management and Learning & Development.
• Strictly adhere to the Fire, Life, Health, Safety & Security Standards relating to the stored luggage and maintain an up-to-date Stored Luggage Logbook, updating the movement in and out of the Storage Room.
• Strictly adhere to the Hotel’s Code of Conduct and Rules & Regulations established in the Colleagues’ Handbook.
• Promptly report all potential and real hazards to the appropriate members as per the Workplace Safety & Security.
• Perform responsibilities in an efficient manner in accordance with the established company policies and procedures to achieve overall objectives of this position.

Skills & Requirements:

• Previous experience in a similar role in a five-star hotel
• Diploma or vocational training in hospitality
• Good personality and positive attitude, energetic, friendly, flexible, motivated, and able to work independently