Concierge - Season 2024
今応募する 職種番号 539147
雇用形態 フルタイム
ホテル名: Mandarin Oriental, Lago di Como
勤務地 Lake Como, Italy
部署: コンシェルジュ部, Non-Management (Experienced)
Duties and responsibilities:
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Assist guests with their requests and plans for their stay in our Resort and Lake Como
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Offer a warm, sincere and personalized welcome to all guests
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Create special conversations with guests, which identify personal preferences, in order to record them in each guest's profile history
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Organize all transportation requirements for the hotel's guests, having an in-depth knowledge of directions, travel time and costs of various transport options
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Arrange dining reservations, activities and other leisure experiences within or outside the Resort
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Maintain an updated online agenda of all guests' requests, reservations and confirmations
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Be proactive and anticipate the complete requirements to make the experience a real success and enquire as to the success or enjoyment of the recommendations made
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Maintain a constantly updated database with extensive information about city highlights as well as a sufficient level of brochures, maps and handouts
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Be knowledgeable of all in-house and arriving guests as well as all daily events in the Resort or other situations that might impact our guests’ stay
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Act as a guide when guests ask for direction and physically assist them to their destination within the Resort
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Share all the important information to the management and the other departments’ colleagues related to the guests' experiences or suppliers
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Maintain a clean, tidy and organized desk
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Other activities as deemed appropriate by the management
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Two-years experience as a Concierge within a 5-star luxury resort/hotel
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Strong written and verbal communication skills
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Proficiency in English, Italian and, preferably, in an additional language
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A good knowledge of Lake Como area is preferred
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Able to multi-task and problem-solve
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Able to work well in a team environment
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Must be professional and possess excellent presentation, communication, organization and effective time-management skills
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Flexible schedules and working hours plus the availability to work on weekends & holidays are required
募集掲載開始 W. Europe Daylight Time
募集終了予定
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