Guest Service Agent - Season 2024
Inscribirse ahora Empleo nº: 539146
Tipo de trabajo Tiempo completo
Marca: Mandarin Oriental, Lago di Como
Ubicación: Lake Como, Italy
Departamento: Oficina frontal, Non-Management (Experienced), Non-Management (Entry)
Duties and responsibilities:
-
Welcome and register guests upon arrival accordingly to hotel standards;
-
Assist and escort guests to their rooms or their destination within the Resort;
-
Provide quality service by responding to guest’s requests promptly, efficiently and courteously;
-
Dealing with enquiries both in person, over the phone and via e-mail;
-
Address, check and register special guests' preferences recorded PMS;
-
Provide pre-arrival support for upcoming guests;
-
Anticipate guests' needs in order to provide an exceptional and unique guest experience in line with MOHG standards;
-
Support the Concierge Team in offering recommendations for restaurants and activities;
-
Review invoices and accounts accordingly to hotel policy and procedures;
-
Take payments and handle cash float properly as outlined in the MOHG Controller's manual;
-
Showing co-operation and support to all the Resort colleagues;
-
Stay current with developments, procedures and news through Hotel communication channels;
-
Perform any other reasonable duty as required by the Management Team.
-
Previous experience in luxury hospitality in the same or similar position;
-
Proficiency in English, Italian and an additional language is preferred;
-
Excellent guest service attitude;
-
Good computer skills;
-
Ability in multitasking and time-management;
-
Charming and outgoing personality with elegant manners and excellent communication skills;
-
Brilliant teamwork skills and attitude;
-
Able to stand for extended periods of time;
-
Flexible schedules and working hours; willingness to work on week-ends and holidays required.
-
Very good knowledge of restaurants, bars, theatres, events and attractions in the Lake Como area;
-
Very good knowledge of transportation options and airport.
Publicado: W. Europe Daylight Time
Vencimiento de la solicitud:
Regresar a resultados de búsqueda Inscribirse ahora Recomendar a un amigo