The Company

Mandarin Oriental Hotel Group, award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has in development 36 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.
With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

Duties

• Assist in checks in guest in an efficient and friendly manner, using guest name whenever possible.
• Arranges for luggage to be delivered to guest room.
• Issues correct keys to the guest.
• Assist in checks out guest at end of stay.
• Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
• Maintains a balanced bank assigned by the hotel.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner.
• Interaction with guest will be in person and by phone.
• Works harmoniously and professionally with co-workers and management.
• Assist in providing escorting to all guests to their rooms.
• Support the Fans of MO guest recognition program and ensure the growth of enrolment and quality of program execution.
• Upsell additional facilities and services, when appropriate.
• Assist Guest Relations colleagues during their days off or holidays in order to connect with the guest and learn more about their stay and how their experience is in the hotel.
• Be punctual at all times and adhere to general hotel rules strictly

Benefits: Meals included during shifts, uniform and laundry service provided