The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates 32 hotels and eight residences, with more than 11,000 rooms in 21 countries and territories in key business and leisure destinations.

The Hotel

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Bar + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.

Purpose of Position

The IT Manager is responsible for assisting the Director of IT&T in the Systems and Technology for the Hotel and related business units as indicated. The primary customers of the IT&T Manager are the Hotel guests and colleagues, followed by the management and staff.  The IT Manager goal is to provide excellent services that delight the guest and support customer requirements.

Standard Tasks

• To manage daily IT&T needs and requests
• To assume responsibility for the Hotel IT&T systems in the absence of the Director of IT
• To be conversant with the Hotel IT&T Director responsibilities
• The computer equipment and the computer room are kept clean and tidy and that all documents, master software and spares are organized in such a way that they are readily available.
• Provide First line support to Colleagues and Guests
• The systems are physically secure and data is password protected.
• Antivirus software is installed, kept up to date and operational, so as to protect the hotel/office systems.
• To follow the guidelines given in any standards and other documentation produced by the region or the group.
• Ensure all local procedures and reporting comply with all MOHG Policies and Procedures and assist internal and external audit personnel in validating compliance.
• Assist for purchases of hardware and software.
• Assist The Director of IT&T for all IT related projects that happen within the hotel.

Person specification:

• Excellent organization skills
• Able to deliver high quality customer service
• Problem solving skills
• Enthusiast and keen to develop new skills
• Good initiative and ability to work under pressure and to tight deadlines
• Have a flexible ‘can-do’ attitude
• Excellent communication with effective verbal and written communication skills, both in Italian and English, is required

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