We are looking for a Project Leader to join Mandarin Oriental’s Technical Services team reporting to Regional Director of Technical Services. The role will be based in Tokyo and will be responsible to manage its assigned projects in a multifunctional structure and will hold the overarching responsibility to deliver the objectives of the Regional Executive Team. This role will provide the required leadership and management tools to ensure the team achieve the objectives in a collaborative environment and in a motivated team spirit.  Since the role will include overseeing a number of projects in Japan, the candidate should be capable to communicate in both Japanese and English.

The specifics

• Start date; 3Q-2024
• Contract term; 3 years
• Package; Negotiable
• Employer; Mandarin Oriental, Tokyo

Qualification and Experience required

• 10-20 years of hotel project experience preferred.
• Qualified construction professional i.e.Architect.
• Responsible to manage assigned projects in a multifunctional structure.
• Will hold the overarching responsibility to deliver the objectives of the Regional Executive Team.
• Should be capable to communicate in both Japanese and English.

Departmental Mission and Objectives

In support of the group’s corporate mission statement: ‘To completely delight and satisfy our guests’, The Technical Services team members will:

• Work and collaborate across departmental and ownership boundaries to improve coordination and shorten the time required to develop projects.
• Make decision to invest wisely and effectively.
• Consistently strive to deliver exceptional “technical” services to our partners and owners by assigning the most suitable project leader for each project.
• Design hotels and renovate existing hotels in compliance with MOHG’s product standards and guidelines.
• Continuously improve to remain the best by promoting exceptional design and innovation and by up-dating continuously our PS&G.

Team’s Objectives

• Conceptualise and deliver exceptional new hotels and resorts that meet our PSG, finding the appropriate balance between Tradition, Quality and Innovation.
• Design our products and services to address our guests’ needs.  In fact, we are committed to exceeding their expectations with our ability to anticipate, innovate and be quality driven. 
• We will enable the hotels to meet our Mission Statement while minimizing facilities life-cycle costs, operating costs and providing and help reduce our environmental impact.

Strategic Intent

• For each project, new hotel or major capex project for existing hotels, a Project Leader will be assigned to deliver the technical services as outlined herewith and as defined under each project technical services agreement. 
• The project leader will manage its assigned projects in a multifunctional structure as depicted below and referred to as the Regional Execution Team (RET).
• The project leader will hold the overarching responsibility to deliver the objectives of the RET.
• The project leader will provide the required leadership and management tools to ensure the team achieve the objectives in a collaborative environment and in a motivated team spirit.

General Duties and Responsibilities

• Team leader of regional execution team
• Single contact from concept to completion
• Coordinate with operations and corporate colleagues throughout process
• Manage owner/developer relationship.
• Support the assigned projects as per the Project Task List guidelines
• Enforce Product Standards & Guidelines (PS&G)
• Provide resolution when PS&G non-compliance occurs with developer
• Articulate briefs to developer & consultants
• Monitor budget and schedules.
• Prepare design vision statement.
• Inform Development Director of communications between RET and Group Chief Executive
• Manage, as required, field project managers.
• Inform Development Director in writing of potential area program deviations before they occur
• Engage regional execution team:
•      - development
•      - engineering
•      - IT&T
•      - food and beverage
•      - spa
•      - feasibility
•      - sales and marketing
•      - residences
•      - operations specialists
• Create design value and differentiation
• Assist setting up pre-opening office
• Perform pre-opening induction to GM
• Prepare migration schedule

Specific Competencies

The most successful candidate will be/have:

• Able to multitask, to organize and manage several projects at the same time.
• Able to think and plan strategically, while taking on a broad range of tasks
• Self-motivated and a team player
• Eager to learn [fast] while been a confident colleague.
• Strong analytical skills
• Effective communicator
• Strong organization skills
• Strong follow up
• Driven by Innovation
• Strong problem-solving skills
• Good to Strong knowledge of Excel, MS-Project, AutoCAD
• Interested in design and architecture
• Able to prepare/review hotel design plans

■Mandarin Oriental, Tokyo

https://www.mandarinoriental.com/en/tokyo/nihonbashi

■Second Japanese location with a trio of new resorts around Setouchi

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