The Group:

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel:

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Duties and Responsibilities

1. Major responsibilities:

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Maintain storage room and carts organized
• Utilize portable POS system for accurate charges to guests folio
• Keep Private Bars clean at all times
• Must respect Do Not Disturb light, and when lit a Private Bar card must be placed under the door
• Replenish products with fresh items and make sure labels are facing guests, bottles are sealed and expiration dates are checked and items are placed it the right location
• Print different reports (C/I, C/O, INH) reports for daily usage of operations
• Prepare a monthly inventory of certain items
• Have a pager at all times for immediate assistance of guest’s request
• Generate food and beverage requisition orders based on par stock
• Provide excellent service at all time to all of our guests
• Assist Guest courteously and efficiently, providing service for any guest’s request
• Good knowledge of food and beverage in order to assist guests with suggestions and up sell our product.
• Do all the side works and preparations of the equipments for the continuation of the operation
• Attend all food and beverage training classes
• At the end of the shift deliver all checks and report to the appropriate place according to rules
• Setting and maintaining the Mini Bar environment and material perfectly clean as per side work description.
• Following the posted opening and closing duties and side work sheet
• Attend monthly department meeting
• Always carry a master key, bottle opener and door stopper
• Generate a good atmosphere

Requirements

1. Mandatory

• Reading, writing and oral proficiency in the English language.
• Willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others
• Must be able to work in a high pace and dynamic operation.
• Be able to work together with other colleagues.
• Have a pleasant, friendly and helpful manner.
• Maintain a clean and healthy personal hygiene and grooming.
• Work in a safe, prudent and organized manner.
• Have an excellent knowledge of mini bar products
• Be able to relate to all levels of guests and management.
• Have a minimum of 2 years experience in similar position in a luxury hotel property
• Have the ability to handle multiple tasks at one time.
• Have excellent communication and organization skills
• Be able to consistently delight and satisfy our guest
• Have the ability to handle guest requests in a detailed manner
• Require high attention to details

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.

Hourly pay: $27.65-$36.87