As a Food & Beverage Revenue Analyst Manager in Mandarin Oriental, Hong Kong, you will be responsible for overseeing the revenue optimization and financial performance of the Food and Beverage departments in two hotels (i.e. Mandarin Oriental Hong Kong and The Landmark Mandarin Oriental, as well as their restaurants, online shops, cake shop, and banqueting operations. As the F&B Revenue Analyst Manager, you will play a crucial role in formulating commercial strategies, maximizing revenue and driving the profitability of our diverse F&B offerings across both properties. Your analytical skills, financial expertise, and strategic thinking will contribute to the overall success of our F&B operations.

Responsibilities:

1. Revenue Analysis and Reporting:

• Analyse F&B revenue performance for each bar, restaurant, online shop, cake shop, and banqueting operation within the two hotels, identifying trends, challenges, and opportunities
• Monitor key performance indicators such as average check, covers, occupancy, online sales, optimizing bar/ restaurant seating and banquet bookings, providing comprehensive reports to the management team
• Conduct regular competitor analysis to benchmark our performance in the market and identify strategies to increase revenue across all F&B outlets

2. Pricing and Menu Optimization:

• Collaborate with the F&B teams, restaurant managers, and online shop managers to develop pricing strategies that maximize revenue and profitability while ensuring guest satisfaction
• Analyse food and beverage menu and menu item performance for each bar, restaurant, and the cake shop, making recommendations for menu engineering, item pricing, and menu design improvements to drive revenue growth
• Work closely with the chefs, pastry chefs, restaurant managers, cake shop manager, assistant & Director of F&B to develop seasonal menus, promotions, and product offerings that drive customer engagement and revenue growth
• Provide insights and recommendations on pricing and offerings for banqueting events to optimize revenue potential

3. Forecasting and Budgeting:

• Assist in the development of annual and monthly F&B revenue budgets and forecasts for both hotels, utilizing historical data, market trends, and anticipated demand
• Collaborate with the Sales & Marketing teams to incorporate market insights and demand forecasts into revenue projections
• Monitor actual performance against budgets, providing variance analysis, highlighting key drivers, and proposing corrective actions when necessary

4. Revenue Management Strategies:

• Collaborate with the Revenue Management teams of both hotels to align F&B revenue strategies with the overall hotel revenue management strategies
• Work closely with the Sales & Marketing teams of both properties to identify opportunities for cross-promotion, package offerings and new channels to drive F&B revenue
• Provide insights and recommendations on pricing, promotions, and packaging for both hotels to optimize revenue and drive profitability
• Coordinate closely with online channel distributors to maintain and manage the division’s ongoing digital commercial strategy
• Identify and advise on driving opportunities for bulk orders and voucher sales in collaboration with the Sales & Marketing teams

5. Cross-Functional Collaboration:

• Work closely with the F&B teams of both hotels, including the Directors of F&B, Executive Chefs, and Restaurant Managers, to develop and implement revenue-enhancing initiatives
• Collaborate with the Sales & Marketing teams to develop targeted marketing campaigns and promotions for both properties to drive F&B revenue
• Collaborate with the Finance departments to ensure accurate and timely financial reporting and reconciliation of F&B revenue for both hotels

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field. A master's degree is a plus
• Proven experience in a similar revenue management, financial analysis, or related role within the hospitality industry, preferably with experience overseeing multiple F&B outlets
• Strong analytical skills with the ability to interpret financial data, identify trends, and make data-driven decisions
• Proficient in revenue management systems and tools, as well as Microsoft Excel and other data analysis software
• Excellent communication and presentation skills to effectively convey complex financial concepts to stakeholders
• Detail-oriented, with strong organizational and time management skills to handle multiple projects and meet deadlines
• Knowledge of the local F&B market and industry trends is advantageous
• Ability to work collaboratively in a cross-functional team environment
• Written and spoken fluency in both Mandarin and Cantonese languages is preferred