Mandarin Oriental, Costa Navarino is an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.

Mandarin Oriental, Costa Navarino differentiates itself from other resorts through a flawless execution paired with offering of creative bespoke experiences tailormade for each guest. Exceptional staff will truly delight and satisfy each and every guest with our exemplary Legendary Quality Services emphasizing a sense of place mixed with our Oriental heritage.

Scope of Position:

The Senior Groups Sales Manager will report directly to the Director of Sales and will work closely with the Director of Commercial Strategy too.

Duties & Responsibilities:

• Develops and executes strategic sales plans to meet and exceed revenue targets.
• Cultivates and maintains relationships with key clients and partners. 
• Drives sales initiatives to establish Mandarin Oriental, Costa Navarino as a premier luxury destination, including preparing and implementing marketing actions.
• Collaborates closely with the Director of Sales, ensuring alignment with overall business objectives. 
• Organizes and attends client engagement and industry partners’ activities, either at the resort or other national and international locations, when necessary.
• Ensures a high-end luxury performance and communication style is followed in any opportunity given and respects the brand’s guidelines across the board.
• Ensures all other administrative duties are completed to Mandarin Oriental Hotel Group Standard Operating Procedures for the Sales Department
• Supports Mandarin Oriental's philosophy and culture using Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Promotes a behavior that remains open to continuous learning, is willing to share knowledge among team members and focuses on growing within their role.

Qualifications / Experience:

• An established customer portfolio within the Groups & Events space including, but not limited to, international MICE Agencies, boutique high-end Group agencies, global corporate accounts’ events departments. A strong network of contacts within the Americas and EU Markets is required.
• Proven track record in proactive Group Sales, ideally within luxury hospitality.
• Advanced in marketing tools and software used to support Sales action plans.
• Exceptional interpersonal, communication and negotiation skills. A confident professional with positive attitude and fresh ideas.
• Strong strategic thinking and problem-solving capabilities with a highly proactive attitude.
• Demonstrated ability to work independently, drive actions and results and continue performing well under pressure.
• Proficient in English; one more language and a conversational level in Greek is a plus.
• Fluency in Microsoft office, Salesforce, Cvent and other MICE-related platforms.
• Flexibility to adapt work schedule in different market’s time zones, depending on business needs.
• Flexibility to work in the Athens office, as well as on property, depending on business requirements.
• EU Passport or Residence Permit is mandatory in order to work in Greece.