As a The Mandarin Club Officer in Mandarin Oriental, Hong Kong, you will be responsible for

• Deliver a delighted The Mandarin Club experience to our guests
• Provide check-in and check-out services for guests in a professional manner
• Assist in F&B operation of the Club Lounge
• Maximize the Guest Loyalty and Guest Satisfaction in daily operation
• Ensures Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed to meet and exceed guests’ expectations
• Ensures the beverage and self-service stations are properly set with sufficient stocks
• Maintain accuracy of guest database input for the use of the hotel group

Requirements:

• University graduate with Hotel Management degree
• Related working experience in hotel / Club Lounge
• Fluent in both written and spoken English, Mandarin and other foreign language literacy is a plus
• Excellent organisational and communication skills
• Ability to multi-task and work as a team
• Basic computer and typing skills
• Dynamic and energetic