Reservations Agent - Season 2024
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Position: Reservations Agent - Season 2024 (Full time #539104 )
Property / Office: Mandarin Oriental, Lago di Como
Location: Lake Como, Italy
Duties and responsibilities:
Handle reservation inquiries and relative written and oral communication
Navigate multiple web-based systems to manage various source of bookings
Control daily the arrivals, pre-authorizations and payments
Work effectively by understanding, trusting and using tools and information appropriately
Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management
Build relationships with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience
Inspire loyalty through personalized and efficient service driven by the guest's needs
Manage time effectively
Minimum one-year experience in a similar position, possibly in a luxury resort or hotel
Excellent customer-service, communication, and organization skills
A positive, service-oriented attitude
Strong bilingual communication skills - written and verbal - in Italian and English. A third language is a plus
Good computer knowledge including Microsoft Office package
Advertised: 16 Apr 2024 W. Europe Daylight Time Applications close:
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