In-Room Dining Coordinator

39 Hours, 5 Days a week

We’re looking for an In-Room Dining Coordinator to join our iconic In-Room Dining team.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As an In-Room Dining Waiter at Mandarin Oriental Hyde Park, London, you will be responsible for:

• To ensure a full knowledge of the In-Room Dining menu and wine list in order to successfully respond to guest requests
• To take orders in a friendly, courteous and efficient manner according to guest requirements and hotel standards
• To up-sell services and products to our guests at all times, enhancing service and generating further revenue
• To ensure that all special requests are communicated to the kitchen and to make checks of all trolleys against guest orders, ensuring accuracy
• To ensure that the In-Room Dining department is kept clean and tidy at all times
• To ensure that mise en place are completed shift to shift and during service in order to provide efficient service
• To perform any tasks relating to billing according to hotel service standards and cashiering policies
• To respond to all guest complaints immediately, whenever possible, ensuring attempts to amend situations and satisfy guests

As an In-Room Dining Coordinator, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns for this role are mainly evening shifts from 14:30 to 23:00, including weekends and bank holidays. 

To be a successful In-Room Dining Coordinator candidate, you will have strong communication and organisation skills, ability to work both independently and as a part of a team, as well as ability to work under pressure. Courteous telephone etiquette and attention to detail are also key skills for this role. Good Food & Beverage knowledge is required and prior experience within Food & Beverage is desirable. 

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service
• Discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 

ELIGIBILITY TO WORK IN THE UK.