Attend the hotel morning meeting, highlighting VIP guest arrivals and contacting key guests to promote the spa services and facilities.
To organize and relay all duties relating to guest arrivals, with a focus on frequent day and hotel guests, VIPs, and journalists in the spa morning and afternoon line-up meetings.
Liaise with reservations on future hotel bookings and contact key guests to promote the spa services and facilities.
Organize and provide housekeeping with spa welcome appointment letters for guest arrivals the following day.
To implement and monitor a data collection system in spa operations for birthdays, anniversaries and special occasions
To implement and monitor a guest feedback system for spa guest departures.
To organize and carry out all duties relating to any special arrangements for spa guests
To monitor and follow-up guest complaint return visits in order to achieve maximum guest satisfaction and provide feedback to the Spa Manager
To work in liaison with the spa manager on monthly GSS results
To entertain guests and VIPs, building relationships with them whilst encouraging repeat custom
To assist the spa reception with check-in and check-outs, aiding in the efficient flow of service
To update the spa database on guests’ history profiles and guest preferences, providing accurate information at all times
To promote the spa and hotel facilities to all guests and visitors
To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests
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