Main Responsibilities:

• To ensure that a high standard of service is maintained by therapist throughout the Spa department.
• Will be responsible for departmental training plan, training and assessment, which will be properly recorded in the relevant areas for all therapists. To coordinate with Learning & Development Department for any training requirements and attend meetings when required.
• Responsible for LQEs and FORBES refresher training of the therapists, ensuring best practices are consistently performed by the team.
• Will be responsible of stock control, stock takes and orders of professional products, amenities and tools required to perform spa treatments.
• Responsible for spa linens stock control and conditions of linen.
• To ensure cleanliness and hygiene of all treatment rooms, in accordance with FHLSS and Hygiene legislation.
• Will be expected to assist and perform various demonstrations and events.
• Responsible for motivation of therapists and report to the Spa Operations Manager on the ambience / morale of the team at any given time.
• To set an example to all therapists.
• Responsible for achieving sales targets.
• To provide guidance and training to motivate a team member who is struggling with upselling.
• To perform all treatments to the highest standards.
• Conduct all duties and responsibilities as required by the position or assigned by the Spa Operations Manager.
• Conduct SOP and P&P trainings with therapists to ensure consistency within the spa treatments team.
• To assist Spa Operations Manager in creating marketing plan, spa promotions and spa events.

Requirements:

• High school Diploma or Degree or suitable equivalent
• 2-year experience in related job
• Previous experience as Senior Spa Therapist with strong administrative skills is preferred
• Well-groomed, professional appearance
• Physically agile, and able to stand for extended periods