• Proactively welcome and greet all guests and visitors to the F&B outlet 

• Professionally seat guests offering them menus and drinks 

• Provide explanations of the menu and recommend wine as appropriate 

• Address special guests’ preferences as recorded in guests’ history profiles 

• Handle guests’ complaints in a highly professional manner 

• Ensure that all equipment, crockery, cutlery and glassware are cleaned regularly and to a high standard 

• Anticipate guests’ needs in order to provide an exceptional and unique guest experience in line with the Legendary Quality Experience, Pillars and MOQA standards 

• Maintain high team focus by showing co-operation and support to all the colleagues 

• Attend daily meetings 

• Perform any other reasonable duty as required by management 

• Adhere to Safe & Sound procedures regarding Health & Safety and HACCP standards 

Requirements: 

Mandatory: 

• Minimum 5-years experience within a luxury resort/hotel’s outlet 

• Proficiency in English, Italian and an additional language 

• Able to multitask and manage time 

• Excellent guest service attitude 

• Passionate about food & beverages 

• Charming and outgoing personality with excellent manners and communication skills 

• Team-work skills and attitude 

• Willing to attend training sessions as provided by management to develop own skills 

• Able to stand for extended periods of time 

• Good IT skills 

• Flexible schedules and working hours plus the willingness to work on weekends and holidays 

Desirable: 

• HACCP Certificate 

• A Tourism or Hospitality degree 

• International work experiences 

• Wine course certification