Assistant Chief Concierge 助理首席礼宾司
Odpovězte nyní Pozice č.: 537567
Typ práce Plný úvazek
Značka: Mandarin Oriental Qianmen, Beijing
Lokace: Beijing, China
Oddělení: Přední kancelář, Management (Manager)
- Provide guests access to all that Beijing and China has to offer.
- Offer a warm, sincere and personalized welcome to all guests.
- Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history.
- Have an in-depth knowledge of directions, travel time, cost and various forms of transportation.
- Maintain a constantly updated database with extensive information about city highlights.
- Maintain a consistent and sufficient level of brochures, maps and handouts (alternatively have all city information available for colour print).
- Maintain a daily sheet (via GoConcierge) of all guest requests, reservations and confirmations for guests.
- Be knowledgeable of all in-house and arriving guests.
- Be the Go-Concierge champion and database keeper.
- Be aware of all daily events in the hotel and the city.
- Arrange tickets for theatre, sporting events and local attractions.
- Make and confirm dining reservations.
- Arrange for package delivery and pickup for guests.
- Provide guests with a confirmation card for dining reservations, transportation, theatre tickets.
- Communicate all important details to management and colleagues.
- Provide a daily list to the Front Office team of transportation reservations.
- Maintain a clean, neat and organized desk.
- Act as a guide when guests ask for direction and physically assist them to their destination within the hotel.
- Provide clear directions for all guests travelling outside the hotel.
- Respond to all guest needs and requests.
- Other activities as deemed appropriate by the Front Office Manager and Guest Recognition Manager.
- Train, coach and support the concierge, bellmen, doormen, valet parkers and airport representatives.
- Perform any tasks as assigned by the Management.
- Maintain connections and a good relationship with key restaurant and attractions’ leaders in Beijing.
- Train Front Office team, on basic Concierge knowledge/services.
- Regularly attends the Clef D’Or meetings to ensure information is current.
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Inzerováno od: China Standard Time
Inzerováno do: China Standard Time
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