The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 32 hotels and six residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group. 

The Hotel

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Duties and Supporting Responsibilities

• Answer telephones, make copies, send faxes and correspondence, sort and distribute mail.
• Route PAF’S, purchase orders, check references, expense reports.
• Provides Administrative support to entire People & Culture Team
• Post open positions on our career pages and specialty job boards.
• Close open positions on our career page and send regret emails to applicants. 

• Assist Applicants with application forms and related paperwork.
• Coordinate all applicant second interviews with perspective department managers.
• Keep track of applicants that are being processed with regard to drug testing, background checks and offer letters as required.
• Manage the full cycle background check processes including initiation, tracking, and follow up, as required.
• Enter and maintain update colleague information in our HRIS/HRIM Systems.
• Assist colleagues with inquires related to personal days, sick days, vacation requests, direct deposits, and other related forms.
• Prepare employment verification and other letters and notices, as required.
• Update and maintains colleague files.
• Route and send colleague birthday cards.
• Assists Learning and Development with new colleague orientation.

• Experience

  • A minimum of 1-3 years administrative experience in People & Culture.
  • Previous experience in luxury environment or high-end establishment.
  • Previous experience with HRIS/HRIM Systems i.e. Workday, Ascentis.
  • Must possess ability to coordinate with multiple tasks.
  • Highly Proficient in Microsoft Word, Excel, PowerPoint, etc.
  • Excellent communication skills both written/verbal.
  • Ability to maintain a high degree of confidentiality.
  • Requires high levels of interact with all members of staff.  Possess high degree of stamina, agility and flexibility.
  • Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially.
  • Bi-lingual communication a plus but not required.

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.

Pay: $28.00-$32.00 hourly