Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime destinations worldwide.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place—luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha, is an intimate and stylish urban retreat blending Qatari-influenced heritage with modern design. It is located in the heart of Msheireb Downtown Doha, within walking distance of Souq Waqif, the Museum of Islamic Art, and the business district, West Bay.

At Mandarin Oriental, Doha, we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

• Lead and manage the department in accordance with Mandarin Oriental Standards and set hotel objectives
• Ensure that departmental levels of KPIs are in line with hotel objectives
• Prepare monthly departmental forecasts and yearly budgets together with the Director of Rooms
• Interview and recruit colleagues as per job specifications and form an efficient and motivated housekeeping team
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• Monitor daily, weekly, monthly, and quarterly assignments and projects for all Room Attendants, Housemen, Public Area, Uniform / Laundry Attendants and Office Coordinators
• Attend managerial meetings if requested and participate actively in achieving productive results
• Review regularly Standard Operating Procedures, and update Policies and Procedures to guarantee effective and efficient service as per Mandarin Oriental Standards.
• Spot check on public areas, the laundry operation and the uniform room
• Spot check on the lost & found items, at least twice a month to ensure that the system is used correctly and items are stored as per policy
• Conduct daily meetings with Managers and Supervisors to address any challenges or to appraise the team

Requirements

• Senior School qualifications or equivalent is mandatory
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is mandatory
• Minimum 3 years of experience working in a 5-star hotel environment
• A minimum of 3 years of housekeeping experience on a managerial level
• A minimum of 2 years previous Executive Housekeeper experience is required
• Front office knowledge is mandatory

If you are interested in joining our team apply today!