Room Attendant
Inscriure’s ara Lloc de treball nº: 539067
Tipus de treball Temps complet
Marca: Mandarin Oriental, Jakarta
Ubicació: Jakarta, Indonèsia
Departament: Servei de neteja, Non-Management (Experienced)
Major Responsibilities:
- To Ensure wearing immaculate uniform, name badge, and fan at all time
- To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times.
- Attend morning briefing and meeting and training conducted by the superior
- Prepare the trolley completed with guest supplies, amenities, stationary, chemical, cleaning supplies and cleaning equipment sufficient for the day.
- Ensure the cleanliness of the pantry.
- Ensure all rooms (occupied, vacant dirty) are cleaned and maintained up to the exact standard as demonstrated by the superior during initial training.
- Check and report and follow up any maintenance order in the guest rooms.
- Check, report and follow up any guest laundry.
- Remove all soil linen from bed room and bath room according to the standard.
- Thoroughly clean guest bath room: Shower area, bath tub, toilet, wash basin, using the correct chemical, equipment and procedures.
- Arranged all toiletries straightened on a piece of cloth in occupied rooms
- Replenished all used amenities and terry items as per standard.
- Efficiently make up the bed to meet appearance as standard demonstrated.
- Arrange clothing items in the occupied rooms, fold neatly or hanging according to the standard demonstrated.
- Upkeep guest rooms and bath rooms to include inside and outside windows and mirror.
- Remove all room service trays from guest room, hallways and/or corridor to be brought back to pantry and call for pick up.
- Vacuum guest room carpet and wipe down all furniture and base board according to the standard according to the standard assigned in all area
- Double check cleanliness and completed work area and placement of the amenities in each completed guest room before moving to the next room.
- Proactive communication with his/her colleagues and superior colleague.
- To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours.
- To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
- Promote and recognize opportunities to provide guest service above and beyond all expectation.
- To ensure that health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
- To perform any other duties as directed by the superior
Publicat: SE Asia Standard Time
Venciment de la sol·licitud: SE Asia Standard Time
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