With more than 350 colleagues, we are seeking AV-IT Assistant with the passion to deliver the best service and exceed our guest’s expectations.

The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts.  The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

. have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.

With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

Responsibilities

• Pre-event planning – Provide expert advice to production teams and event team to ensure sound and video requirements meet guest requirements, efficiently with existing facilities at venues.
• AV equipment setup and technical support – Provide technical and installation expertise for sound and video during events and facilitate support with venue audiovisual installations.
• AV maintenance and Upkeep – Responsible for the maintenance and configuration of AV equipment, ensuring the performance and quality necessary to maintain the highest standard of output and provide improvement solutions.
• IT support and Incident Resolution – Providing on-site assistance to colleagues and guests with any IT related issues.
• Preventive and corrective maintenance of room technology and colleague’s devices, patching OS and vulnerabilities.
• Maintain an up-to-date knowledge base with common solutions and teach colleagues how to apply them.
• Any other duties, which may be assigned to you from time to time as directed by your Manager. 

Requirements

• Technical Degree in Sound and IT Systems is preferred.
• Previous experience as AV technician and customer-facing IT support.
• A minimum of 1 year of experience in IT support to customers and working with AV at events is required.
• Computer and network skills
• Eager to learn to work with high quality standards.
• Good command of the Spanish & English language, other languages are a plus.
• Good communication skills
• Afternoon shift. Flexible hours including weekend.