As Ya Ge Restaurant Supervisor, you will be responsible for the following duties: 

• Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times.
• Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times.
• Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner.
• Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner.
• Ensures hotel policies and procedures are adhered to.
• Ensures statutory rules and regulations are adhered to e.g. Health & Safety at Work, Weights and Measures, licensing laws etc.
• Demonstrates a working knowledge of fire prevention and ensures colleagues follow evacuation procedures on hearing the alarm.
• Demonstrates security conscious behaviors in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager.
• Attends meetings and training sessions that may be beneficial personally or to the restaurant operation.
• Provide leadership and support for Ya Ge Restaurant colleagues.
• Training, evaluate and schedule Ya Ge Restaurant colleagues in accordance with the standards of the company policies and guidelines.
• Ensure the profitability, efficiency and creativity in the Ya Ge Restaurant.
• Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
• Create side work schedules for all positions. Ensure compliance and follow through.
• To supervise the maintenance and cleanliness of the Ya Ge Restaurant at all time
• Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
• Plan menus, prices and promotional events for Ya Ge Restaurant in order to maximize revenue generating opportunities.
• Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
• To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
• To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Taipei procedures.
• To ensure that Mandarin Oriental, Taipei’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
• To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE) as well as our MO PILLARS.
• Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
• Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
• To liaise with the Training Manager on departmental learning and development needs.
• To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines.
• To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
• To attend and participate in all required meetings on a regular basis.
• To conduct regularly departmental meetings and to provide a regular forum for improving departmental communication.
• Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable.
• Ensure menu descriptions are up to date and distributed appropriately.
• Perform any other reasonable duties as required by the Outlet Manager from time to time.
• Deputizes the Manager in his/her absence.

As Ya Ge Restaurant Supervisor, we expect from you: 

• Degree or Higher National Diploma in Hospitality/Hotel/Business/ Food & Beverage Services Management is preferred
• A minimum of 5 years of experience working in a 5-star hotel environment, including 2 years in Food & Beverage Division
• Preferably Chinese speaking ability

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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