Service Attendant

服务员

Mandarin Oriental, Sanya is looking for a Service Attendant to join our Food and Beverage team.

三亚珊瑚湾文华东方酒店现招募服务员加入餐饮部团队。

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

你是一位具有工匠精神的大师吗？你是否有愿望加入我们团队，共同努力，一起成功？你是否能够展示诚信与尊重，勇担责任？您是否拥抱变化、接受成长型思维模式？我们诚邀您成为卓越的粉丝。

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

文华东方酒店集团是屡获殊荣的酒店管理公司，在世界各地的显著地点拥有最奢华的酒店、度假村及住宅，并拥有强有力的开发拓展能力。文华东方酒店集团因成功打造全球最炙手可热的酒店而受到广泛认可，其传奇服务的灵感源自亚洲传统，同时代表着最前沿的奢华体验。

MANDARIN ORIENTAL, SANYA

三亚珊瑚湾文华东方酒店

A hidden gem where nature is celebrated, and privacy is assured.

一个融合自然美景与身心疗愈的隐奢世外桃源

Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’ luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury.

The resort enjoys the tranquillity of a 1.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea.

三亚珊瑚湾文华东方酒店是文华东方酒店集团在中国大陆的首家酒店，在传递当代奢华及体现海南特色的同时，反映出集团东方色彩的传统，为国内宾客提供远离喧嚣的宁静和放松。

酒店位于占地12万平方米的热带雨林中，独享1.2千米的珊瑚海滩。热带植物郁郁葱葱，俯瞰南中国温暖舒缓的海水。

About the job

The Service Attendant will ensure the highest level of guest satisfaction through the accurate and timely recording and serving of all guests’ orders. The incumbent should be able to anticipate guest needs and address them accordingly in order to provide guests with a delightful experience as well as work in accordance with the service standards set forth by the management team. He/she will also work with the server assistants to maintain a clean and organized environment for guests.

服务人员将确保最高水平的客人满意度通过准确和及时记录和所有客人的订单。应该能够预知客人需求和解决他们问题以此来为客人提供一个愉快的经历。此外,应该保持一个清洁的工作环境和保持在房间里用餐区根据管理。

As Service Attendant, you will be responsible for the following duties:

作为服务人员，您需要承担以下职责：

• Fine dining service a must
• 提供优质的服务
• Assist guests courteously and efficiently
• 有效的帮助客人
• Set up tables up to our standard

摆设台面

• Maintain the dinning room and station clean at all the time
• 保持客人用餐桌面整洁
• Take customer food and beverage orders
• 为客人完成点单服务
• Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails
• 熟悉餐饮部产品知识并向客人推荐产品
• Make sure that all silver and glasses are wiped and spotless
• 确保所有餐具器具擦拭干净
• Enter all sales in POS without errors. Double check list of items before "sending"
• 准确完成菜单下单
• Make sure that all product served are accounted for on the final bill before presenting it
• 出示最终账单前，确保所有已提供的产品均准确计入账单内
• Up keep and clear tables between courses throughout the meal
• 保持桌面整洁
• Support the food runner to help run food in a timely manner
• 协助传菜员，确保餐品准时送达
• Verify guest satisfaction with each table during each course served
• 用餐期间，确保客人的满意度
• Anticipate guest needs, as to where guests will never have to ask for anything
• 预见客人需求
• Attend all food and beverage training classes
• 参加餐饮课程培训
• To wish each and every guest a warm farewell and thank them for coming
• 热情欢送每一位客人
• At the end of the shift deliver all checks and report to the appropriate place according to rules
• 做好交班工作
• Attend daily premeal/communication meeting
• 参加每日会议
• Generate a good atmosphere
• 营造良好的工作环境

As Service Attendant, we expect from you: 

作为服务人员，我们需要您具备：

Customer Focus:  The colleague is genuinely pleasant, positive and helpful to both guests and colleagues

顾客的关注度：同事待人真诚友善，态度积极向上，无论是对客人还是对其他同事，都乐于助人

• Confident, helpful and genuine with internal and external customers
• 自信且积极帮助所有的客人
• Anticipates guests’ needs and is sensitive to people from all cultures

预见客人需求和对来自不同文化背景的客人具有敏感度

• Is conscientious and always attentive to detail
• 工作认真负责且始终注重细节
• Goes the extra mile
• 具备奉献精神
• Has a natural, warm smile and a friendly and passionate approach
• 笑容自然亲切，待人友善且热情
• Serves guests with a sense modesty and humility
• 以谦逊有礼的态度为客人服务

Team Player:  The colleague co-operates and works well with others

团队的扮演者：协调各部门的工作

• Understands the service-profit chain concept (e.g. happy colleagues ð happy guests ð profit)
• 例如：开心的员工 ð 开心的客人 ð 产生相应的利益）

• Demonstrates co-operation within the team and with other departments
• 协调团队和其他部门的工作
• Listens carefully and works well with other colleagues
• 认真倾听且能与其他同事良好的协作
• Uses resources efficiently
• 高效利用资源
• Has a positive influence on others in the team and clearly enjoys working with people

有一个积极的影响力在团队里面

• Is sensitive to cultural differences and diversity
• 理解不同文化背景且具备敏感度

Delivers their Best:  The colleague is hard working and efficient

传递给他们最好的：同事在努力工作

• Has energy and a sense of urgency for his/her work
• 有活力且具备紧迫感
• Delivers on all expected standards
• 所有服务达到预期的标准
• Language and communication skills meet the needs of the role
• 语言和沟通技能达到要求
• Open to feedback and self-development
• 乐于接受反馈并注重自我发展

• Resourceful, makes things happen and looks for ways to work ‘smarter’/more efficiently
• ,积极探寻更合适的发放解决问题
• Always look their best and displays appropriate body language and eye contact
• 始终保持良好形象并恰当使用肢体语言和眼神交流

Trustworthy and Responsible:  The colleague is trustworthy, responsible, demonstrates our culture’s values and philosophy and works in a safe manner

信赖与负责：同事是值得信赖的,负责任,展现了我们文化的价值观和理念以及在工作中的一个方式

• Excellent records in attendance and punctuality
• 良好的出勤记录
• Demonstrates a high level of personal integrity, honesty and trust
• 展现个人正直水平、诚实和信任
• Always works ethically, aligned with MOHG’s Guiding Principles
• 遵守文华东方集团指导方向

• Manages own responsibilities and accountability, delivers what is promised
• 管理好自己的职责，履行承诺
• Is reliable and demonstrates the ability to work without supervision, as required
• 在没有任何监督的情况下具备独立开展工作的能力
• Demonstrates knowledge of MOHG Safe & Sound standards and assumes the relevant responsibilities to ensure the safety of self, colleagues and guests

展示文华东方集团的安全标准，承担相应的责任,确保自我、同事和顾客的安全

• Demonstrates understanding of our environmental responsibilities and ensures that resources are used wisely in the areas in which he/she works

理解我们应承担的环境责任，并确保在其工作范围内合理利用资源

Composure:  The colleague can handle the pressure and remains calm at all times

稳重：员工能处理压力，在任何时刻保持冷静

• Able to stay calm under pressure
• 保持冷静具备抗压能力
• Demonstrates maturity and ability to cope with the unexpected
• ,有能力应付意外事件
• Never lets personal feelings interfere with delivering the highest standards
• 工作中不掺杂个人情绪

Our commitment to you

我们承诺给您

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

学习与发展：您的成功即是酒店的成功。我们为您职业生涯的各个阶段精心设计独特的学习与发展计划，使您不断成长。

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

同事入住福利： 当您作为我们的同事努力工作时，休假是非常重要的。做为文华东方酒店大家庭的一员，无论您身处世界何处，都可以申请入住文华东方酒店。同事入住福利项目为您及您的家人提供免费住宿和员工价。

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

同事健康及福祉：找到工作与生活的平衡点非常重要。我们非常重视您的健康及福祉。我们为全球所有同事提供各种健康福利及保健计划。 

Local benefits

本地福利

• A competitive salary and benefits packages 具有竞争力的薪资及福利
• Annual Leave and Public Holidays 带薪年假及公共假期
• Social Insurances and Housing Fund 社会保险及公积金
• Free accommodation and meals 免费的宿舍住宿及工作餐

We’re Fans. Are you?