Mandarin Oriental Downtown, Dubai

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

The Uniform Supervisor is responsible for managing the uniform operations of the hotel, ensuring all team members have the necessary uniforms that are well-maintained and presentable. This position includes overseeing uniform inventory, distribution, and ensuring compliance with Mandarin Oriental Downtown, Dubai standards.

Responsibilities

Departmental:

• Manage the daily operation of uniforms.
• Train and coach uniform attendants and tailor/seamstress on textile and fabric to guarantee confident handling of delicate garments.
• Overlook uniform issuance and ensure the smooth exchange process.
• Work closely with outside laundry to always guarantee sufficient stock levels.
• Send out all scanned uniforms and print out daily uniform lists.
• Ensure accurate record-keeping of uniform distribution and returns.
• Conduct regular uniform inventory and maintain a sufficient par level of new uniforms.
• Collect and prepare data of all uniform inventories.
• Keep a close eye on all uniforms and discard them as they become substandard.
• Ensure that all MOQA, LQE, LQA, Forbes & FLHSS&E standards are in place at all times.
• Implement quality control measures for uniform cleanliness and condition.
• Coordinate with the laundry department for timely cleaning and maintenance of uniforms.
• Manage vendor relations for uniform supplies and services.
• Ensure compliance with hotel policies and standards regarding uniforms.
• Ensure uniform counts, availability, and arrangements are done to ease the delivery and collection for colleagues.
• Conduct inventories and order supplies for tailoring services, ensuring all necessary materials are available.

• Assist Laundry Manager and Executive Housekeeper in annual uniform budget preparations.

Colleague Relations:

• Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
• Provide ongoing coaching, feedback, and performance evaluations to maintain high standards of service.
• Maintain open communication channels with other departments to ensure seamless coordination and colleague satisfaction.
• Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
• Serve as a role model demonstrating humility, empathy, integrity, and a commitment to service excellence.
• Motivate and inspire the Laundry Team to continuously deliver formidable luxury service.
• Support laundry manager with all departmental reports.
• Warmly engage and converse with colleagues, ensuring a supportive and collaborative environment.
• Ensure colleague satisfaction in accordance with applicable MOHG Legendary Quality Experiences (LQEs).
• Create WOW moments to surprise and delight colleagues.
• Listen to any colleague’s concerns and, if possible, resolve them effectively; otherwise, refer to the manager in charge.
• Be colleague-focused and make sure that team member needs are met accordingly.
• Meet with colleagues to understand their uniform preferences and requirements.

Guest Relations:

• Warmly engage and converse with guests when in guest areas.
• Address guest inquiries or issues promptly and professionally.
• Ensure guest and colleague satisfaction in accordance with the applicable MOHG Legendary Quality Experiences (LQEs).
• Assist all departments in creating WOW moments to surprise and delight in-house guests.
• Listen to guest complaints and resolve them effectively when possible, or refer them to the manager in charge.
• Maintain a guest-focused approach, ensuring that guest wishes are fulfilled at all times during interactions.

Skills and Qualifications

Education & Certificates

• Degree or Higher National Diploma in Textile Management, Uniform Management, Laundry Management, or a related field.
• Certifications or diplomas in textile care, uniform management, or laundry operations.

Experience

• Minimum 1 years’ experience in a supervisory role within a luxury hotel or similar environment.
• Hotel opening experience is an advantage

Technical Skills

• Strong organizational and inventory management skills.
• Competent computer skills including MS Office.
• Experience with hotel uniform management systems Shiji Infrasys, RFID.
• Knowledge of laundry operations and textile care.
• Basic tailoring and embroidery skills.

Communication and Language skills

• Ability to communicate clearly with colleagues and guests.
• Very good verbal and written communication skills in English.
• Verbal and written communication skills in Arabic or other languages are preferred.

Behavioural Skills

• Mature and outgoing personality with excellent interpersonal skills.
• Ability to understand and meet both colleague and guest needs and expectations.
• Strong leadership skills and the ability to work well under pressure.
• Demonstrates humility, empathy, and integrity in interactions with colleagues and guests.
• Committed to delivering superior customer service and fostering a positive work environment.
• Motivates and inspires team members to exceed expectations and achieve high standards of service.