Mandarin Oriental Downtown, Dubai

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Uniform Attendant is responsible for ensuring that all hotel uniforms at Mandarin Oriental Downtown, Dubai, are handled with care, consistently available for colleagues, and maintained in excellent condition. This role involves managing the timely distribution and collection of uniforms, ensuring they are free of wear and tear, and always upholding the highest quality standards for all colleagues.

Responsibilities

• Ensure the proper distribution and collection of colleague uniforms and approved management work attire.
• Maintains updated log sheets of all management laundry collections and retrieves.
• Manage the collection, sorting, and laundering of soiled uniforms from colleagues.
• Organize and place clean uniforms onto the uniform conveyor belt.
• Assist in washing and pressing tasks for colleague uniforms as needed, adhering to care instructions to maintain uniform quality.
• Assist the Tailor/Uniform Supervisors in the new colleague onboarding process by assigning and recording uniform details, including carousel numbers, and ensuring accurate documentation.
• Participate in uniform and linen inventory checks to ensure accurate records and par levels.
• Maintain accurate records of uniform issuance and returns to prevent losses and ensure accountability.
• Regularly inspect uniforms for wear and tear, and coordinate repairs or replacements as necessary.
• Ensure the uniform and laundry area is tidy, clean, and organized at all times.
• Respond to colleague questions and needs professionally, timely, and with a positive attitude.
• Follow all MOQA, LQE, LQA, Forbes, and FLHSS&E standards consistently.
• Monitor uniform stock levels and place orders for new uniforms as required to maintain adequate inventory.
• Coordinate with the housekeeping and maintenance teams to ensure the proper care and upkeep of uniform facilities and equipment.
• Implement and follow procedures for proper disposal of damaged uniforms.
• Assist in training colleagues on the proper care and handling of uniforms to ensure longevity and quality.
• Prepare reports on uniform usage, inventory levels, and any discrepancies for management review.

Colleague Relations:

• Foster a positive work environment, promoting teamwork and addressing any conflicts or issues that arise.
• Provide ongoing feedback and support to colleagues regarding uniform standards and maintenance.
• Maintain open communication channels with other departments to ensure seamless coordination and colleague satisfaction.
• Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
• Serve as a role model, demonstrating humility, empathy, integrity, and a commitment to service excellence.

Guest Relations:

• Warmly engage and converse with guests in a professional manner when applicable.

• Ensure guest satisfaction in accordance to the applicable MOHG Legendary Quality Experiences (LQEs).
• Support all hotel colleagues in creating WOW moments to surprise and delight in-house guests whenever the opportunity arises.
• Listen to any guest/colleague complaints and communicate with management immediately and/ or take ownership.
• Provide guest assistance, direction and information as requested.

Skills and Qualifications

Education & Certificates

• High School qualification or equivalent
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.

Experience

• At least 1 year of experience in a laundry or uniform department is required with in Luxury hotel or resort.
• Hotel opening experience or renovation experience is an advantage.

Technical Skills

• Basic knowledge and interest in inventory management systems
• Knowledge of laundry operations and textile care
• Minimal tailoring skills preferred for basic repairs and adjustments to uniforms.

• Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
• Competent computer skills, including MS Office or equivalent.
• Physical capabilities to stand for a long period of time.

Communication and Language skills

• Ability to understand effective approaches of communication with different individuals.
• Able to communicate clearly with colleagues and guests.
• Good verbal and written communication skills in English.
• Verbal and written communication skills in other languages are preferred.

Behavioral Skills

• Demonstrates humility by valuing and supporting the contributions of all team members.

• Provides helpful and courteous service, ensuring a positive experience for colleagues.

• Maintains a high standard of professionalism in all interactions, adhering to Mandarin Oriental Downtown, Dubai policies and procedures.
• Exhibits reliability and responsibility, consistently fulfilling duties with integrity.
• Approaches challenges with a calm and composed demeanor, showing resilience under pressure.
• Exhibits sound judgment and decision-making skills, addressing issues promptly and effectively.
• Maintains a positive attitude and serves as a role model for others through mature and responsible behavior.