Turndown Attendant, Housekeeping

SHIFT PATTERN ( 20 hours, 5 days per week)

We’re looking for a Turndown attendant to join our vibrant and dynamic Housekeeping Team.

Mandarin Oriental Mayfair, London is the newest jewel to be opening in Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

As a key member of our housekeeping team we are looking for Turn Down attendants to ensure that the guest rooms areas are kept in an immaculate condition and ready for the guest to return to in the evening

As a Turndown Attendant at Mandarin Oriental Mayfair, you will be responsible for:

• Ensuring all amenities, collaterals and toiletries are replenished following standards.
• Ensuring guest belongings and rooms amenities and products are tidied up and placed according to standards.
• Ensuring that the bed is turned down according to the number of guests in the room, and that the bed is free of stains.
• Ensuring that the turndown steps are correctly executed following the hotel standards. This may include the turndown tray set up, the curtain position, the slippers set up, the lights set up, the bathroom set up, the evening amenities set up and replenishments.

As a Turndown Attendant, you will be working on a rotating evening shift basis, Monday to Sunday, 20 hours a week (including weekends and bank holidays), so flexibility is required where applicable.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service
• Discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 30% F&B & Spa discount
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 

ELIGIBILITY TO WORK IN THE UK.