Mandarin Oriental Pudong, Shanghai is looking for a Therapist to join our SPA team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.

About the job

Based at the Mandarin Oriental Pudong, Shanghai within the SPA Department. The Therapist report to the Lead Therapist.

As Therapist, you will be responsible for the following duties:

The Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests professionally with personalized service.   

As Therapist, we expect from you: 

Educational level:                              

Must possess appropriate licenses in massage therapy and health certificate requested by Chinese government.

Must be a graduate from an accredited school with a massage or face or manicure/pedicure license or a combination license.

 Work experience:                                           

 At least 2-3 years experience in Spa or Beauty industry

 Job knowledge:                                  

Facial, body treatment skills are essential. Waxing, Manicure & Pedicure skills are preferable.

Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.

Must be self-motivated.

Must work in a safe, prudent and organized manner.

Must have mathematical skills, technical aptitude and spa operation knowledge.

Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.

Must have knowledge of current spa trends in the industry

Must be able to relate to all levels of management and colleagues.

Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa.

Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body.

Must have knowledge of holistic concepts that relate to the well being of all guests in a spa environment.

Must be open to learning about treatments and concepts that derive from other cultures.

To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues.

To be adaptable and accountable for all actions.

Must understand the current legislation in regards to State and local laws for therapists.

Consistently strive for a higher level of achievement both personally and professionally.

Must be comfortable performing treatments for at least 8 hours.

Must have good time management skills in regards to treatments.

Excellent customer service and personal presentation.

Pleasant personality, enthusiastic, mature and reliable.

Personal

Ethics & Values

Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Integrity & Humility

Is widely trusted; is seen as a direct, truthful individual; keeps confidences; admits mistakes and flaws. Can get things done quietly without unnecessary noise; is careful to make others comfortable; is authentic; helps others save face in difficult situations; maximises the contribution of all; encourages the expression of viewpoints from all concerned; is modest and self-effacing; respects the views of others.

Self Development 

Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits. Picks up on the need to change personal, interpersonal, and managerial behaviour and seeks feedback.

Composure

Is cool under pressure; does not become defensive or irritated when under pressure or when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance).

Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus.

Delicious work buffet meals & various team building activities.

Support the internal talent transfer plan of the group worldwide.

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