Substitute Bartender

Mandarin Oriental New York is looking for a Substitute Bartender to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Food and Beverage Department in New York the Substitute Bartender is responsible for helping in the overall day to day operation, and long-term outlook of the restaurant.  The Bartender will help create a pleasant dining environment and experience for guests.

The Substitute Bartender reports to the Assistant Director of In-Room Dining.

As Substitute Bartender, you will responsible for the following duties:

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• When serving beverages, abides by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Preparing drinks in accordance with the server orders.
• Responsible for mixing drinks, serving drinks, cleaning bar, setting up and breaking down the bar.
• Make sure that all glasses are wiped and spotless.
• always Maintaining cleanliness of the bar area and well stocked with supplies and beverages including:

  straightening bar area continuously

  cleaning counters, floors, shelves, and refrigerators; remove trash.

  checking coolers and shelves to ensure proper stocking of beer, wine, liquor, and all beverages.

  stocking bar with ice as needed.

  checking for supplies such as sugar, salt, stir sticks, straws, napkins as per specified inside work list.

  Requisition of additional supplies as needed.

  cutting fruit and garnishes

  retrieving special garnishes from kitchen

  restocking bar with clean glasses

• Report all suspicious persons or activities and hazardous or unsafe conditions to the management.
• Understand and follow the laws and guidelines for beverage service.
• Provide excellent service at all times to all of our guests and servers.
• Assist Guest courteously and efficiently.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Respond to all guest questions.  Provide guest assistance, direction, and information as requested when working in public areas.
• Extensive knowledge of food and beverage to service and up sell our product, including liquors and cocktails.
• Assist Bar and Lobby Lounge cocktail server in lounge when necessary.
• Attend all food and beverage training classes.
• Following the posted opening and closing duties and side work sheet
• Attend daily pre meal/communication meeting.
• Attend monthly department meeting.
• Generate a good atmosphere.

As Substitute Bartender, we expect from you:

• Reading, writing and oral proficiency in the English language.
• Willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others.
• Work in a safe, prudent, and organized manner.
• Have an in-depth knowledge of food and preparation.
• Have a good knowledge of wine.
• Have a excellent knowledge of mixed drinks and cocktails
• Be able to relate to all levels of guests and management.
• Have a minimum of 2 years’ experience in similar position.
• Have the ability to handle multiple tasks at one time.
• Have excellent communication and organization skills.
• Maintain a clean and healthy personal hygiene and grooming.
• Be able to consistently delight and satisfy our guest.
• Have the ability to handle guest requests in a detailed manner.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay and Benefits:

•  Pay $30.65 to $40.87 hourly- commensurate with experience
• A competitive benefits package

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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