Stewarding Supervisor

Mandarin Oriental Qianmen, Beijing is looking for a Stewarding Supervisor to join our Stewarding team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Qianmen, Beijing’s exquisite hutong courtyard houses are unique in the capital and represent the pinnacle of Chinese hospitality. Expansive, elegant and offering every comfort, they reflect the finest elements of Chinese culture, each in their own independent hutong residence with a courtyard, allowing guests unique immersion into traditional hutong life.
Each of the 42 courtyard houses, which range from 103 to 525 sqm, is wholly distinct and offers privacy and discrete luxury. The courtyard houses reflect Beijing’s four distinct seasons, with unique scenic moods that skilfully incorporate modern design techniques to perfectly express the essence of oriental aesthetics.
 

About the job

The Stewarding Supervisor is responsible for overseeing the stewarding team to ensure cleanliness and hygiene standards are maintained in all kitchen and dishwashing areas. This role supports kitchen operations by managing cleaning schedules, organizing steward duties, and ensuring proper handling of kitchen equipment and utensils.

As a Steward Supervisor, you will be responsible for the following duties:

• Supervise stewarding team to maintain cleanliness and hygiene in all kitchen and back-of-house areas.
• Ensure all cleaning schedules and SOPs are followed strictly.
• Monitor the proper operation of dishwashing machines and cleaning equipment.
• Check cleanliness and storage of kitchen equipment, cutlery, crockery, and utensils.
• Ensure waste is disposed of correctly according to hotel or outlet standards.
• Manage stewarding staff rosters, attendance, and daily assignments.
• Conduct training for stewards on hygiene, safety, and cleaning procedures.
• Coordinate with kitchen and F&B teams for timely support during service periods.
• Monitor usage of cleaning supplies and submit requisitions as needed.
• Ensure adherence to HACCP and other food safety standards.
• Report any maintenance issues related to stewarding areas and equipment.

As Steward Supervisor, we expect from you: 

• Physically fit and able to perform manual cleaning duties.
• Able to work shifts, weekends, and public holidays as required.
• Strong leadership, organizational, and communication skills.
• Knowledge of cleaning chemicals, hygiene practices, and kitchen equipment care.
• At least 2–3 years of experience in stewarding, with 1 year in a supervisory role.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

We’re Fans. Are you?