SPA THERAPIST

Mandarin Oriental, Kuala Lumpur is looking for a Spa Therapist to join our Spa and Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall. 

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Spa and Wellness Department in Kuala Lumpur, the Spa Therapist will meet and exceed guest expectations by providing efficient and courteous Spa service in accordance with Legendary Quality Experiences. The Spa Therapist reports to the Assistant Spa Operation Manager / Director of Spa & Wellness.

As Spa Therapist, you will be responsible for the following duties:

• To perform treatments on guests whilst maintaining the guest’s comfort at all times

• To ensure that a high standard of service is maintained throughout the Spa

• Assist in the operations of all spa departments as required:

  • Front Desk

  • Spa Retail Area

  • Relaxation Area

  • Preparation Room

  • Sales and Marketing

  • Spa Suites                                           

• Report dysfunctional equipment to Treatment Supervisor

• To maintain inventory of supplies for the operations of the treatment rooms

• Maintain cleanliness and attention to detail in spa suites throughout shift

• To attend daily line-ups, weekly and monthly spa meetings

• Have the ability to courteously interact and answer all spa and hotel related questions with guests

• Perform all treatments to the highest standards

• Assist in all areas of the spa as and when necessary. e.g relaxation area and reception

• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa Director.

• Maintain current professional licenses

As Spa Therapist, we expect from you: 

• Must possess a good written and verbal command in the English Language and possess a relevant to country Massage Therapist license.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

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