Mandarin Oriental Jumeira, Dubai is looking for a Spa Therapist to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira Dubai within the Spa & Wellness Department, the Spa Therapist is responsible for performing as trained all spa treatments to guests in a professional and pleasant manner.

As Spa Therapist, you will be responsible for the following duties:

• Perform all treatments to the highest standards on guests whilst maintaining the guest’s comfort at all times
• It is part of your role and your responsibility to fully support all learning and development activities.
• Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Act as a hotel ambassador at all times.
• Carry out any additional duties requested by management, related to hotel operational activities.
• Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager.
• Keep work area clean, neat and hygienic at all times.
• Ensure that a high standard of service is maintained throughout the Spa.
• Assist in the operations of all spa & wellness department as required:
• Spa Treatment Rooms
• Spa Reception
• Spa Retail
• Spa Pantry
• Consultation Lounge
• Spa Thermal & Changing Facilities
• Tea Lounges
• Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift.
• Will be expected to assist and perform various demonstrations and events.
• Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your working day.
• Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Treatments Manager.
• Be on time for appointments and thoroughly review appointments before and after completing each treatment.
• Have the ability to courteously interact and answer all spa and hotel related questions with guests.
• Attend daily and monthly meetings when necessary. 
• Be on time to attend training that has been scheduled by Spa Treatments Manager.
• Perform all assigned spa therapist tasks.
• Report any dysfunctional equipment to Spa Concierge or Spa Treatments Manager.
• Maintain inventory of supplies for the operations of the treatment rooms.

As Spa Therapist, we expect from you:

• Senior School qualification or equivalent is a must
• Beauty School graduate will be preferable
• CIBTAC/CIDESCO qualifications will be an advantage
• Minimum 2 year of experience working as a Spa Therapist/Beautician 
• Previous experience working in a 5-star hotel environment will be an advantage
• Previous experience working in the Middle East Region is an advantage
• Good knowledge on computer systems will be an advantage
• Clear communication; effective verbal and written communication skills in English
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Perform job with attention to details and the ability to organise and handle multiple tasks effectively
• Mature and outgoing personality with excellent interpersonal skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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