Mandarin Oriental Downtown, Dubai is looking for a Spa Therapist to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Spa Department in Dubai, the Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant manner. Spa Therapist reports to Spa Treatments Manager.

As a Spa Therapist, you will be responsible for the following duties:

• Understand and comply with all corporate and hotel policies, SOPs, and the MOHG Code of Conduct; support learning and development activities.
• Ensure consistent adherence to LQE and Forbes standards, protect confidential information, and comply with the MOHG Social Media Policy.
• Act as a hotel ambassador, perform any additional duties assigned by management, and follow procedures as directed by the Spa Treatments Manager.
• Maintain cleanliness and hygiene in all spa and wellness areas, including treatment rooms, reception, retail, pantry, lounges, and thermal facilities.
• Deliver treatments to the highest standard, ensure guest comfort, manage appointment schedules, and interact courteously with guests.
• Attend all required meetings and training sessions, report faulty equipment, maintain supply inventory, and participate in events and demonstrations.

As a Spa Therapist, we expect from you: 

• Senior school qualification is required; beauty school graduate is preferred.
• CIBTAC/CIDESCO certifications are advantageous.
• Minimum 2 years of experience as a Spa Therapist or Beautician is required.
• Experience in 5-star hotels or the Middle East region is an advantage.
• Good computer skills and clear English communication (verbal and written) are important.
• Must be detail-oriented, organized, mature, outgoing, and have excellent interpersonal and customer service skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 
• A competitive salary and benefits packages. Accommodation, transportation, and duty meals provided by the hotel.

We’re Fans. Are you?