The Sirēya Desaru Coast is looking for a Spa Therapist to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in The Sirēya Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests professionally with personalized service.   

As Spa Therapist, you will be responsible for the following duties:

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company’s philosophy and company culture through the use of Departmental  Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement
• To perform treatments on guests whilst maintaining the guest’s comfort at all times.
• Be on time for appointments and thoroughly review appointments after completing each treatment
• Keep work area clean and neat at all times.
• Must follow all Standards and Procedures as taught by legendary trainers or Head Therapist.
• To ensure that a high standard of service is maintained throughout the Spa.
• Assist in the operations of all spa departments as required:
• Front Desk
• Spa Retail Area
• Relaxation Area
• Sluice Area
• Sales and Marketing
• Spa Suites
• Report dysfunctional equipment to Spa Director
• To maintain inventory of supplies for the operations of the treatment rooms
• Maintain cleanliness and attention to detail in treatment room throughout shift.
• To attend daily line-ups, weekly and monthly spa meetings.
• Will be expected to assist and perform various demonstrations and events.
• To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.
• Must attend all training courses as deemed necessary, and must adhere to training as set down by the Spa Director.
• Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
• Perform all treatments to the highest standards.
• Assist in all areas of the spa as and when necessary. E.G. Relaxation area and Reception
• To recognize the importance of “sales” in every aspect of their role and responsible for achieving sales targets as set by the Spa Director. 
• To be adaptable and accountable for all actions.
• Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your workday.
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Director.
• Maintain current professional licenses.
• Perform any tasks as assigned by the Management 

Spa Grooming and Health

• Comply with the Spa grooming policy and maintain personal hygiene. All Spa Colleagues are   to be fully groomed and ready for work in the Spa 10 minutes before their scheduled duty time.
• As role models for a healthy lifestyle, personal wellbeing is paramount – fitness, skin, hair,    adequate rest.
• No smoking is permitted whilst on duty including meal breaks.

As Spa Therapist, we expect from you: 

Work experience:                 

• At least 2-3 years experience in Spa or Beauty industry

Job knowledge:       

• Facial, body treatment skills are essential. Waxing, Manicure & Pedicure skills are preferable.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be self-motivated.
• Must work in a safe, prudent and organized manner.
• Must have mathematical skills, technical aptitude and spa operation knowledge.
• Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
• Must have knowledge of current spa trends in the industry
• Must be able to relate to all levels of management and colleagues.
• Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa.
• Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body.
• Must have knowledge of holistic concepts that relate to the well being of all guests in a spa environment.
• Must be open to learning about treatments and concepts that derive from other cultures.
• To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues.
• To be adaptable and accountable for all actions.
• Must understand the current legislation in regards to State and local laws for therapists.
• Consistently strive for a higher level of achievement both personally and professionally.
• Must be comfortable performing treatments for at least 8 hours.
• Must have good time management skills in regards to treatments.
• Excellent customer service and personal presentation.
• Pleasant personality, enthusiastic, mature and reliable.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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