Pre-Opening Responsibilities

• Lead all Spa pre-opening activities, ensuring timely and successful delivery of the department in line with the resort opening timeline.
• Develop and implement Spa Standard Operating Procedures (SOPs), policies and operating manuals in accordance with Mandarin Oriental brand standards.
• Participate in the design review and operational planning of all Spa facilities to ensure functionality, guest flow and operational efficiency.
• Recruit, onboard and train the Spa team, fostering a culture of luxury service excellence from day one.
• Support the selection of treatment concepts, operating equipment, retail assortment and luxury product partnerships.
• Prepare departmental budgets, manning guides, opening inventories and procurement requirements while ensuring cost control throughout the pre-opening phase.
• Coordinate testing, commissioning and operational readiness of all Spa facilities prior to opening.
• Work closely with the Executive Committee and Corporate Spa teams to ensure all brand standards, quality expectations and opening milestones are achieved.

Operational Responsibilities

• Manage the daily operations of the Spa, Fitness and Wellness facilities, ensuring the highest standards of luxury service and guest satisfaction.
• Deliver exceptional, personalized wellness experiences inspired by the natural surroundings of the Dolomites and the Mandarin Oriental philosophy of holistic wellbeing.
• Drive revenue growth and profitability through effective budgeting, forecasting, pricing strategies, retail performance and cost control.
• Curate innovative wellness programs, signature treatments and seasonal experiences tailored to both leisure and ski resort guests.
• Lead, coach and inspire the Spa team, fostering a culture of excellence, accountability and continuous professional development.
• Ensure all Spa services are delivered in accordance with Mandarin Oriental luxury standards, Forbes Five-Star expectations and all applicable operational guidelines.
• Monitor guest feedback, proactively resolve concerns and continuously enhance service delivery to achieve exceptional guest satisfaction and loyalty.
• Collaborate closely with Rooms, Food & Beverage, Sales & Marketing and Recreation teams to create integrated guest experiences and maximize Spa utilization throughout the year.
• Build strong relationships with luxury wellness partners, premium product suppliers and local stakeholders to strengthen the resort's wellness positioning.
• Ensure compliance with all hygiene, health and safety regulations while promoting a culture of wellbeing for both guests and colleagues.

As a Spa Manager, we expect from you:

• Bachelor's degree in Hospitality Management, Wellness Management, Business Administration or a related field.
• Professional Spa or Wellness certifications are considered an advantage.
• Minimum 5–7 years of progressive experience in luxury Spa operations.
• At least 2–3 years in a leadership role within an internationally recognised five-star luxury hotel or resort.
• Previous pre-opening experience is highly desirable.
• Proven experience managing luxury resort or destination Spa operations is preferred.
• Strong commercial acumen with experience managing budgets, forecasting, retail performance and cost control.
• Excellent leadership, coaching and people development skills.
• Strong operational knowledge of Spa standards, treatment protocols, health & safety and luxury service delivery.
• Outstanding communication and interpersonal skills with a genuine guest-centric approach.
• Fluent English is essential; Italian is highly desirable. Additional languages are considered an advantage.
• Passion for luxury hospitality, wellness innovation and delivering exceptional guest experiences.

Compensation

• €45,000 – €50,000 Gross Annual Salary (RAL), depending on experience and qualifications.
• Performance Bonus in accordance with the Company's Incentive Plan.
• Competitive benefits package, including accommodation support (where applicable), complimentary meals during duty, uniforms with laundry service, and opportunities for professional growth within Mandarin Oriental Hotel Group.